TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,380 total reviews)

Jorge Amar

93% approve of CEO

79% positive business outlook

Customer Service CSR employees have rated TP with 4.2 out of 5 stars, based on 17,380 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

17K reviews
2.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Theoretically good benefits, some events organised for employees, training with a nice trainer (quite low level training materials though) and good colleagues

Cons

Very low management strategies and almost unimaginably low work ethics. Very few of the benefits that were announced prior to the start were there in place or you had to push for absolutely anything to make it happen. Communication with HR is ridiculous - while they are supposed to be there for support they are almost impossible to reach being in a faraway building and almost never answering their e-mail. The work place policies ares yet the most ridiculous part of everything - you are monitored every second when in work and off-time allowed gives you practically no flexibility.

1.0
Oct 17, 2014
Recommend
CEO approval
Business Outlook

Pros

nice team mates, nothing else

Cons

***CONSIDER THIS COMPANY ONLY IF YOU ARE ABSOLUTELY DESPERATE*** Liers, thats what they are. They lie on any thing. They make their offer (that also tell you they will pay your flight ticket to get to portugal wich is totally untrue), and when your are there, the contract is totally different, and you know whats the answer from HR to justify these lies?? "OTHERWISE NOBODY WOULD COME"!! Would you believe it? Atendimento is completely useless and they are able to create more problems than they can solve. Communication between offices is SUPER SLOW (you can wait 2 weeks to get the most simple answer to your most simple question). You you holidays are confirmedm thay can change teir mind even the day befor your first day of holiday. The welcome support is a completely useless department. Slow communication and zero problem solving. Management is totally absent. Welcome to TP

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