Pros
Projects are stable that will last through number of years. If you want to be trained or enhance your skills as a call center agent, Teleperformance is the best place to work to. It will hone your skills in dealing with customers as well as improving your vocabulary skill set needed for the job. That is why if other BPO companies in the Philippines learn you came from Teleperformance Philippines, they will give you the utmost importance because they know you were trained hard for the job and became excellent in the career of being a call center agent or customer service representative.
Cons
The first cons is the security of tenure. Yes, the projects are stable and last for number of years. But for an agent to stay with the project is that they need to perform well and maintain their stats. Handling time and response time are manageable but results from the surveys of the client's customers are uncontrollable. Second cons is the career opportunity within the company itself. Yes, they provide career opportunity to become team supervisors and managers but the tenure will depend on the performance of the agents. If an agent would like to change career but still within the company, it will take a lots of time for them to get a chance to get inside and have a more stable position within the company.
