Is TP a good company to work for as a Desktop Support Analyst?

Desktop Support Analyst professionals working at TP have rated their employer with 4.4 out of 5 stars in 82 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Desktop Support Analyst Jobs at TP now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst interview questions at TP .

Does TP pay Desktop Support Analyst employees well?

Desktop Support Analyst professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 82 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst salaries at TP.

How happy are Desktop Support Analyst professionals working at TP?

92% of Desktop Support Analyst employees at TP would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Desktop Support Analyst professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13875) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Desktop Support Analyst reviews

4.4

92% would recommend to a friend

(82 total reviews)

Jorge Amar

100% approve of CEO

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (82 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Desktop Support Analyst employees have rated TP with 4.4 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Desktop Support Analyst professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Desktop Support Analyst professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

82 reviews

5.0

Sep 8, 2023

Great Workplace Environment

Desktop engineer

Recommend

CEO approval

Business Outlook

Pros

All of Employee/Department here in Teleperformance are reliable and friendly.

Cons

No downside on the company. I think the only downside here is sometimes the area is too busy and traffic.

1.0

Aug 1, 2023

na

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

flexible work hours which gave me the oppurtunity to still get everday done

Cons

here, the pay is horrible.

TP Response

2y

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

2.0

Jun 21, 2023

Good

Desktop engineer

Recommend

CEO approval

Business Outlook

Pros

Good environment to work and flexible

Cons

Management very bad. No benefit

TP Response

2y

Thank you for your candid review and honest feedback. If you have any further comments or concerns, you can always reach out to us at http://bit.ly/TPHR-newform on our website or by sending a ticket to our local teams. All the best and have a nice day.

Viewing 46 - 48 of 82 Reviews

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