Is TP a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at TP have rated their employer with 3.9 out of 5 stars in 81 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13819) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2571) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2017 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1815 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1505 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3822 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1499 reviews)); "Bad managment and supervisor." ((in 504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 359 reviews))

TP Inbound Customer Service Representative reviews

3.9

10% would recommend to a friend

(81 total reviews)

Jorge Amar

Not enough data to show CEO approval

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Work/Life balance

2.5

Culture & values

2.3

Compensation and benefits

2.2

Career opportunities

1.7

Senior management

Inbound Customer Service Representative employees have rated TP with 3.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

81 reviews

3.0

Jun 1, 2016

Customer Service Represnetative

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pro's would be that you get an hour lunch break, you meet some great employees that work there and occasionally they reward their representatives with tokens of appreciation like Nacho Day to thank them.

Cons

The con's would be that you are surveyed by the customers and even if you have done everything to help the customer and have resolved the problem they may fail you or pass you and fail the company which according to Terrell that means they feel in love with the agent and not the company. You will be written up and coached even if the customer is upset about the prices which you cannot change.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

3.0

May 2, 2016

Typical out-sourcing call center

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

depending on the campaign you get, you may get a higher/lower call volume. Co-workers and most supervisors are laid-back.

Cons

Management is only concerned about meeting client's expectations. No real growth. Realistically, you can only go up to supervisor position, or HR/admin role.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Apr 24, 2016

Tough conditions overall

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

An easy way to get some hard experience at the lower levels. Commission can be decent.

Cons

Shoddy office environment, average management who are very tough on lower level staff and somehow people are exploited. 7 minutes a day to use the bathroom, which is tracked and leads to disciplinary action if too much time is taken. Agents could be doing upto 100 calls a day with difficult customers. No soundproofing between desks, old and non-functional computer equipment.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 34 - 36 of 81 Reviews

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TP Inbound Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Represnetative

Typical out-sourcing call center

Tough conditions overall

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