TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

129 reviews
2.0
Mar 1, 2023
Recommend
CEO approval
Business Outlook

Pros

- Offers work from home positions.

Cons

- Unbelievably long modules that will disengage your interest quickly. - Incomprehensible grammatical errors that can cause you to miss questions, which could lead to you retaking that module. - Lack of communication prior to beginning of employment regarding the requirements for Internet connection (Ethernet hardwiring is mandatory and comes with their own equipment). - I'd have to guess I received somewhere between 8-12 emails and text messages stating the exact same thing about tech check (the process of setting up your equipment). While disregarding is a simple fix, also not sending duplicate messages to those who have communicated they've finished by sending a mandatory response is the acceptable fix. I don't think that's asking too much.

avatar
TP Response
3y
Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.
5.0
Feb 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Great training program... very informative and the trainer was very knowledgeable and helpful

Cons

Some technical difficulties on day one

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TP Response
3y
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!
5.0
Feb 10, 2023
Recommend
CEO approval
Business Outlook

Pros

I think everything is overall good working here. It's a clean facility not too far a drive.

Cons

The only think I dislike but don't mind is the hours of my shift lol.

avatar
TP Response
2y
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!
Viewing 34 - 36 of 129 Reviews

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