TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

129 reviews
5.0
Mar 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy to climb the promotion ladder. Friendly managers, staff, co-workers. Great pay and benefits. The members are fantastic and serving them is a pleasure. (They are Military and family of military.) THEY definitely know who they serve on the phones! It's an honor to work with military families.

Cons

Dress code was a bit much when I was there. Some things make sense (cover all your parts, you're not in the club). Other rules don't: No shorts, no jeans, etc. It's a call center, what difference does it make?! And offer the option for 1 hour lunch if a rep wants it.

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TP Response
9y
Thank you very much for taking time to write that review. Our goal is to see to it our employees are productive at work, and at the same time, provided with great perks, benefits and opportunities for career advancement. Have a great day!
1.0
Dec 16, 2016

Ugh

Recommend
CEO approval
Business Outlook

Pros

Good pay Professional atmosphere Growth potential

Cons

Poor management Very strict Confusing Not a supportive atmosphere Fend for yourself Bosses not trustworthy

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TP Response
9y
We appreciate your candid review. Management should always promote open communication, extend help and maintain a harmonious relationship with their subordinates. If there are any other issues that need to be addressed, please do let us know. Thank you.
5.0
Nov 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros are that your trainers are awesome at getting you prepared for the floor work. And the pay is good for a call center

Cons

Cons are its alot of employees so parking is a pain in the rear and takes an extra 30mins so leave early

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TP Response
9y
We appreciate your positive feedback. Extensive training are always given to employees to ensure they provide excellent service to their customers while being provided with proper compensation.
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