Is TP a good company to work for as a Operations Supervisor?

Operations Supervisor professionals working at TP have rated their employer with 4.4 out of 5 stars in 508 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Supervisor interview questions at TP .

Does TP pay Operations Supervisor employees well?

Operations Supervisor professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 508 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Operations Supervisor salaries at TP.

How happy are Operations Supervisor professionals working at TP?

92% of Operations Supervisor employees at TP would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Operations Supervisor professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13853) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1817 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1472 reviews)); "Good environment is good." ((in 1262 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3780 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "Bad managment and supervisor." ((in 508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews))

TP Operations Supervisor reviews

4.4

92% would recommend to a friend

(508 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (508 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Operations Supervisor employees have rated TP with 4.4 out of 5 stars, based on 508 company reviews on Glassdoor. This indicates that most Operations Supervisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

508 reviews

2.0

Jul 23, 2017

Not a job for people who just want a paycheck

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

I worked at Teleperformance for seven years. In that time, I worked in Operations, Training, and Quality Assurance on multiple accounts. I moved up as high as Manager and back down to Agent, and eventually resigned while in a Supervisor role. All internal moves were due to “needs of the business.” Human Resources is the best part of the company by far – they do not usually take sides in disputes between employees and management. I was on both sides of cases and was always treated fairly. The opportunity to learn exists as well, but you have to take the initiative.

Cons

Several attempts at promotion as well as transfers were blocked by my immediate Supervisors, despite my being qualified for the positions. While in support roles, overtime is not usually an option, but all work has to be completed in 40 hours or less to avoided disciplinary action. This can include your immediate supervisor’s if they take time off or state they just do not have time to do it themselves. It is also very easy to offend members of upper management while doing exactly what you are told. Some will do anything that it takes to make their numbers, then tell their superiors they never said ‘x’, placing the Agents in danger of being fired. There have also been repeated allegations of sexual misconduct by members of management. While it usually results in the removal of guilty parties, the cycle repeats every 2-3 years.

TP Response

8y

We appreciate your honest review and thank you for bringing this to our attention. Our aim is to see to it to provide a positive environment wherein employees are treated well, listened to and given support while working productively and adhering to the company's standard policies. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

1.0

Jan 12, 2017

Employee satisfaction rating

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

accepts newbie, has good training and business processes and standards

Cons

Insane with their business process up to the point that the passion for people is gone.

TP Response

7y

We sincerely sorry to know about this experience and we want to make it up to you. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you.

3.0

Dec 2, 2016

a good company for a first job

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

salary received on time incentives for the employees positive atmosphere people's company flexibility offered but it is horizontal growth mainly in view of career's perspectives

Cons

low salaries everything is clocked no space for development except growing from advisor to team leader or ops manager hierarchy is strict - changes are clumsy

TP Response

9y

Thank you for your review! Your opinion is very important to us. We would like very much to understand better what's happening in your operation. If you wish to share your ideas and concerns, please feel free to write us through our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry . Best regards!

Viewing 502 - 504 of 508 Reviews

Jobs at TP

Trust & Safety Operations Manager

Trust & Safety Operations Manager

Port Saint Lucie, FL

View job

Contact Center Assistant Operations Manager

Contact Center Assistant Operations Manager

Remote --- Customer Service Representative

Remote

View job

TP

TP Operations Supervisor reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not a job for people who just want a paycheck

Employee satisfaction rating

a good company for a first job

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TP reviews FAQs

Jobs at TP

Company ratings over time