Is TP a good company to work for as a Operations Supervisor?

Operations Supervisor professionals working at TP have rated their employer with 4.4 out of 5 stars in 508 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Supervisor interview questions at TP .

Does TP pay Operations Supervisor employees well?

Operations Supervisor professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 508 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Operations Supervisor salaries at TP.

How happy are Operations Supervisor professionals working at TP?

92% of Operations Supervisor employees at TP would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Operations Supervisor professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (706) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1817 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1472 reviews)); "Good environment is good." ((in 1262 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3780 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "Bad managment and supervisor." ((in 508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews))

TP Operations Supervisor reviews

4.4

92% would recommend to a friend

(508 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Ratings by demographic groups

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Operations Supervisor employees have rated TP with 4.4 out of 5 stars, based on 508 company reviews on Glassdoor. This indicates that most Operations Supervisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

508 reviews

5.0

Oct 29, 2016

Much better than most give it credit for

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Despite being primarily centered around call centers, Teleperformance offers a wide variety of career paths to choose from. Depending on each client, the bonus/incentive structure is fairly generous and the company really does care about the culture within the workplace.

Cons

The turnover rate is incredibly high, as many people quickly discover the job does not suit them. In peak season or whenever there is a shortage of staffing, management may be too busy to effectively communicate with the lower levels.

TP Response

9y

Thank you for the wonderful review! We always make sure to provide a good environment for our employees while providing good benefits, corresponding incentives and great opportunities for career growth. Thank you for your advice as well--we will make sure to always keep that in mind.

4.0

Jul 6, 2016

Teleperformance

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Excellent company to work for with excellent opportunities for growth

Cons

slightly tight to employee ideas

TP Response

9y

Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!

4.0

Mar 5, 2015

Reliable, consistent, and challenging

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Promotional opportunities. Easy to work with on scheduling. Various different types of positions available for multiple talents and personalities.

Cons

Inconsistent follow-up and/or resolution to complaints and problems. Hard to reach someone when you are trying to call or email in a timely manner. Inconsistent up training and development process between departments. Favoritism and preferential treatment from Management to certain employees

TP Response

7y

Thank you for bringing this to our attention. Our company does not tolerate a bad attitude in the work place and we would like to hear more from you. Hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com.

Viewing 505 - 507 of 508 Reviews

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TP Operations Supervisor reviews

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Reviews by job title

Much better than most give it credit for

Teleperformance

Reliable, consistent, and challenging

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