Is TP a good company to work for as a Operations Team Leader?

Operations Team Leader professionals working at TP have rated their employer with 4.4 out of 5 stars in 61 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Team Leader Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Team Leader interview questions at TP .

Does TP pay Operations Team Leader employees well?

Operations Team Leader professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 61 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Operations Team Leader salaries at TP.

How happy are Operations Team Leader professionals working at TP?

82% of Operations Team Leader employees at TP would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Operations Team Leader professionals have also rated TP with a 3.6 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.7 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13855) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2587) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (707) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Operations Team Leader reviews

4.4

82% would recommend to a friend

(61 total reviews)

Jorge Amar

100% approve of CEO

82% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (61 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Operations Team Leader employees have rated TP with 4.4 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Operations Team Leader professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Team Leader professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

61 reviews

4.0

Jul 29, 2025

Overall Good Place to work

Team leader operations

Recommend

CEO approval

Business Outlook

Pros

Salary always on time. Helpful HR.

Cons

Very Hectic work environment in TP.

3.0

Apr 14, 2025

TP-TL

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

individual decision making, call outs

Cons

too much internal politics, recommendation based preference

TP Response

1y

Hi There, Thank you for your kind review. We appreciate your positive feedback on individual decision making, call outs. We also acknowledge your comments about too much internal politics, and are committed to ongoing improvement in our employee experience. Wishing you continued success in your career!

5.0

Feb 17, 2025

Secrets to sucess

Operations team leader

Recommend

CEO approval

Business Outlook

Pros

Support from agent to leader Clear pathway for progression for those who want to work and show the right attitude Work form home allows more flexibility, meaning I have more time with family instead of commuting

Cons

Lack of fixed schedules to allow future planning

TP Response

1y

Thank you for leaving us such a great review. We appreciate you sharing your experience with Teleperformance.

Viewing 13 - 15 of 61 Reviews

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