Is TP Reno a good place to work?

Employees in Reno have rated TP with 2.5 out of 5 stars in 58 anonymous Glassdoor reviews. To compare, worldwide TP employees have given a rating of 2.5 out of 5. Search open jobs at TP in Reno and find out about the interview experience in Reno or explore more of the top rated companies in Reno .

Does TP pay well in Reno?

TP employees working in Reno rate their compensation and benefits with 2.4 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all TP employees. Browse TP salaries in Reno to find out how much you could get paid.

How is the work culture at TP in Reno?

Employees in Reno have rated TP with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.5 out of 5 for diversity and inclusion (equal to company-wide rating), 2.9 out of 5 for culture and values (equal to company-wide rating) and 2.8 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are TP employees in Reno?

43% of employees in Reno would recommend working at TP to a friend, compared to 43% of TP employees worldwide . This is based on 58 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Reno reviews

2.5

43% would recommend to a friend

(58 total reviews)

Jorge Amar

Not enough data to show CEO approval

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Employees in Reno NV have given TP a rating of 2.5 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most employees have an average working experience in Reno NV. The TP employee rating in Reno NV is 33% below average for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

58 reviews

5.0

Nov 29, 2018

"Family" is key!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They treat you like a family here. If there is something going on, you see your supervisor and they help you out. They have so many different fun things happening all the times. Employee Engagement Team goes out and does silly weird things but feeds us. She always helps us set up the ADP and is willing to listen if you just need an ear to bend.

Cons

Some of the people in the management team shouldn't be there. Wish the lunch break was longer. I don't see family activities.

TP Response

7y

Thank you for your kind review. All the best and have a nice day ahead!

5.0

Nov 7, 2018

Best Place to work hands down!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In my experience, no call center cares more about their employees than Teleperformance. They will bend over backwards for their employees. If you love to work, take care of your customer, and make money - you will do very well.

Cons

Not necessarily a con, however, basic/current computer skills are necessary.

TP Response

7y

Thank you so much for your lovely review on how we are doing. Warms our hearts to know that you feel that you are a valued employee here at TP. Best regards!

1.0

Oct 31, 2018

TERRIBLE COMPANY

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Unlimited overtime, that's about it

Cons

Classroom training is basically pointless, you only learn things as they happen, you learn about the credit card basics but anything more is barely taught until you ask.Management is a nightmare & no one ever seems to know what the actual process is for anything. Managers, trainers, supervisors, no one knows what interest actually gets charges to. Supervisors are more concerned about their stats and you acting like you know what to do than to actually teach you.

TP Response

7y

We sincerely apologize for this bad experience of yours here in TP. We wanted to give employees the best and based on what happened, we have failed you. Kindly share this via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com. Thank you.

Viewing 34 - 36 of 58 Reviews

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"Family" is key!

Best Place to work hands down!!!

TERRIBLE COMPANY

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