Is TP a good company to work for as a Retention Representative?

Retention Representative professionals working at TP have rated their employer with 4.0 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Retention Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Retention Representative interview questions at TP .

Does TP pay Retention Representative employees well?

Retention Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Retention Representative salaries at TP.

How happy are Retention Representative professionals working at TP?

74% of Retention Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Retention Representative professionals have also rated TP with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

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Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews

1.0

Jul 9, 2020

Worst Company Ever

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Some of the people were nice. Training was easy. Job is simple. Opportunity to change positions (I was moved from CS to Retention my first week out of training. Could have been a mentor after 6 month but chose not to.) Pay isn't to bad.

Cons

Lots of drugs, alchohol and theft on the property. Drama all the time. Fighting. People having sex at work. Management doesn't care about employees. Forced to work over time everyday and holidays. Even on days off managers tried to force you to come in. Cheated out of your "bonus" money even after surpassing the goals.

3.0

Mar 18, 2020

Was not my thing

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Learning something new about customer service

Cons

Not much help, work is tedious

1.0

Feb 24, 2020

Worst place I have ever worked

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

You would never have to worry about oversleeping, they will call you every 5 minutes trying to convince you to come in if you call in sick.

Cons

Everything. Place steals money, managers come in after drinking at the bars during lunch, location had bedbugs all the time.

Viewing 49 - 51 of 67 Reviews

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