Is TP a good company to work for as a Retention Representative?

Retention Representative professionals working at TP have rated their employer with 4.0 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Retention Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Retention Representative interview questions at TP .

Does TP pay Retention Representative employees well?

Retention Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Retention Representative salaries at TP.

How happy are Retention Representative professionals working at TP?

74% of Retention Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Retention Representative professionals have also rated TP with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews

5.0

Nov 28, 2024

Wonderful place

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Leadership is great, the job security is good, and the values-based culture makes it a wonderful place to start your career.

Cons

There is no downsides & cons

TP Response

1y

Thank you for your review and for letting us know how we are doing. Best regards!

1.0

Aug 1, 2024

Worst company to work with

Customer retention specialist

Recommend

CEO approval

Business Outlook

Pros

Nothing at all nothing nothing

Cons

The whole company is a cons working with this company is my biggest regret

TP Response

1y

Thank you for sharing your review. We're sorry to hear that you had a negative experience working with us, and we would appreciate if you would be willing to leave some further feedback for us http://bit.ly/TPHR-newform

3.0

Jul 6, 2024

Good environment, work-life balance

Retention representative

Recommend

CEO approval

Business Outlook

Pros

good work-life balance, flexibility, training

Cons

No compensations and incentives, no tips

TP Response

1y

Thank you for sharing your review. We're sorry to hear that you had a negative experience working with us, and we would appreciate if you would be willing to leave some further feedback for us http://bit.ly/TPHR-newform

Viewing 7 - 9 of 67 Reviews

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