Bathroom breaks are deducted from break times(two 15 minutes breaks)
No wrap up available to write customer account notes, must be done during call
Extremely high call volume
Slow system start up
Tech issues most days
Hard to work with kids or animals in home. Quiet work area is a must.
Supervisors are slow to answer when needed
Supervisors are not able to handle deescalation, it’s up to the member service representative
Paid leave not available
Mandatory shift make up time on Saturday
Morning shift is most likely not available