Is TP a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at TP have rated their employer with 4.5 out of 5 stars in 749 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open CSA - Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at TP .

Does TP pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 749 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1990 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1469 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1284 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3826 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1488 reviews)); "Bad managment and supervisor." ((in 499 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP CSA - Customer Service Associate reviews

4.5

90% would recommend to a friend

(749 total reviews)

Jorge Amar

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Work/Life balance

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Senior management

Customer Service Associate (CSA) employees have rated TP with 4.5 out of 5 stars, based on 749 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TP is rated 21% above average by Customer Service Associate (CSA) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

749 reviews

4.0

Apr 3, 2019

CSA

Csa

Recommend

CEO approval

Business Outlook

Pros

Technical Customer service representative for the biggest online shopping in the world

Cons

Very good atmosphere, carear path, good salary, friendly managers

1.0

Mar 27, 2019

TP Bangor - A place to make minimum wage for maximum stress

Csa

Recommend

CEO approval

Business Outlook

Pros

I truly believe they'll hire anyone.

Cons

Everyone on the call floor wishes they worked literally anywhere else. You can be fired for pretty much anything When questioned on why I was being paid less than a man who did the same job as me and even started on the same day as me despite him being in a lower minimum wage bracket the boss couldn't give an answer panicked and said she didn't have the paperwork but she'd find it. She didn't. Holidays cancelled with extremely minimal notice - told there's no record of them so they can't be booked back in. A manager's friend mysteriously gets 2 weeks holiday that same day. Schedules are frequently wrong and don't match contracted hours - the ACCM's advice is that it's just tough because you have to work what the schedule says even if you think it's wrong You're timed going to the bathroom and disciplined if you take more than 2.5% of your shift to go.

TP Response

Thank you for sharing an honest review about us. Your review is very alarming and we would like to make improvements in the company to make it a better workplace for all our employees. May we ask that you also share this with us via http://bit.ly/TPHR-newform in order for us to conduct an investigation.

5.0

Feb 28, 2019

One of the best

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

One of the best BPO’s out there Team Leaders are very helpful and trainers are too They help you all along

Cons

Salary packages could be better

TP Response

Thank you for your review and for letting us know how we are doing. Best regards!

Viewing 733 - 735 of 749 Reviews

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TP CSA - Customer Service Associate reviews

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