Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13850) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1475) , Expert em Interação (1406) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (704) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1975 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1811 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1779 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1471 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1251 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2457 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1498 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 374 reviews)); "Poor communication and dropping classes with little notice" ((in 291 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

TP reviews

4.4

89% would recommend to a friend

(74,561 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by demographic groups

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TP has an employee rating of 4.4 out of 5 stars, based on 74,561 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

75K reviews

2.0

Sep 22, 2016

Bland, not the best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Great, reliable coworkers * Most management superb and knowledgeable * Can customize our own desk, to a certain degree

Cons

* Not being able to have part-time, or work-at-home opportunities * More flexible with attendance/corrective action procedures * Better benefits, such as more paid-time off days and matching 401(k) * Allow employees to customize desks more * Virtually no chances for advancement

TP Response

9y

We appreciate your candidness and thank you for your honest review. Our goal is to make sure our employees feel that they are treated well and listened to while making sure they are given the corresponding benefits and opportunities for career progression.

4.0

Sep 22, 2016

I'd work here again

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The location I worked at in Richmond, VA was great. I started on the phones and later moved up to a supervisor role. While I was there (2014-2015) the site had just opened, so most of the people there formed a "family-like bond". As both an agent and Supervisor, if you needed anything it was never an issue to speak with any Supervisor to make sure the company needs were met while still making sure all those employed were being treated fairly. ONE OF THE BEST JOBS I'VE EVER HAD!!! If the nearest location wasn't so far away I'd still work for the company.

Cons

As with any job some days were better than others. It is a 3rd party company so some of the rules were strict, (but imposed by the Client) example: NO CELL PHONES, jackets, food & Drinks(only spill proof bottles). Lunches & Breaks are scheduled for you. Teams & schedules change often causing seating & supervisors to change

TP Response

9y

Thank you very much for taking time to write this review. We're happy that you enjoyed your stay with Teleperformance. We always make sure to provide a positive and supportive environment for our employees while rewarding them with great opportunities for career growth. Best regards.

1.0

Sep 22, 2016

A terrible introduction to call centers

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

The facilities are well kept

Cons

This place is plagued with payroll issues, they claim it's because of system errors but it seems to be systematic and intentional.

TP Response

7y

Thank you for letting us know about this. Feedbacks like this helps us tackle issues and make improvements in the company. Kindly share your experience with us via our http://bit.ly/TPHR-newform so that we can properly file your complaint and conduct an investigation.

Viewing 73504 - 73506 of 74,561 Reviews

Jobs at TP

Customer Care Representative

Remote Customer Service Representative

Remote

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Remote --- Customer Service Representative

Remote

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Customer Service and Sales Representatives - Day & Evening shifts - Work from Home

Remote

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Healthcare Customer Service Representative - Remote

Remote

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Bland, not the best

I'd work here again

A terrible introduction to call centers

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