Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

88% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13833) , Customer Service Representative (CSR) (5129) , Customer Service Agent (2578) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1405) , Content Moderator (1237) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (932) , Agent (894) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1998 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1821 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1478 reviews)); "Good environment is good." ((in 1276 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3808 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2474 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 369 reviews)); "Poor communication and lack of support" ((in 293 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

TP reviews

4.4

88% would recommend to a friend

(74,279 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

TP has an employee rating of 4.4 out of 5 stars, based on 74,279 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74K reviews

2.0

Sep 16, 2015

Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Your co-workers..the unique personalities that you interact with

Cons

The management team does not follow through with their promises

TP Response

7y

We are sorry to learn about your experience. We hope to provide the best experience to our employees however it appears that we have failed you. Kindly share this with us via http://bit.ly/TPHR-newform for immediate assistance. Thank you.

3.0

Sep 16, 2015

AVP Finance & Accounts

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Big Company having presence globally

Cons

No Clarity and communication is lacking

TP Response

8y

Thank you for sharing your opinion. We see to it to promote open communication in the workplace and let our employees feel that they are listened to, valued and well-informed. If there are any other issues that need to be addressed, kindly go to http://bit.ly/TPHR-form. Rest assured, this will be dealt with and proper actions will be taken.

4.0

Sep 16, 2015

A great job with stressful moments

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Teleperformance Boca Chica was a great experience. The training period was delightful and informative and fun, and our trainer, Janice Romero, made the learning process fun and informative, while always keeping things professional. By the end of training, our class became closer and more engaged, as friendships were created and blossomed. Our team focus grew and we built ourselves into a force which could now move out to the call floor with new vigor and knowledge, ready to help any and all customers.

Cons

Some things to be desired would be longer hold times to acquire accurate information. This includes refreshing a hold every 2 minutes to check back in with a customer to inform them we are still investigating an issue and will place them on hold again. Also, some minute, detailed issues in certain assignments are not addressed, as not everything can be taught in training, but there seems to be a sense of disconnect between different teams and supervisors regarding the manner of execution with certain tasks, i.e. some supervisors accomplish a task via Method A, while other supervisors accomplish said task via Method B. This might confuse the CSR as to which method should be used. There should be one method, or at least the CSR should be informed how many methods there for a particular task.

TP Response

9y

Thank you very much for taking time to write that review! Our goal is to make sure our employees undergo comprehensive training and be provided constant support to be able to be competent and effective at work. Warm regards.

Viewing 73690 - 73692 of 74,279 Reviews

Jobs at TP

Customer Care Representative

Vereinigte Staaten von Amerika

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TP

TP reviews

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Agent

AVP Finance & Accounts

A great job with stressful moments

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