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      TP

      Engaged Employer

      TP reviews

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      4.4

      88% would recommend to a friend

      (74,033 total reviews)

      Jorge Amar

      96% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,033 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      1.0
      Dec 21, 2012

      The most backwards job ever

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training. Prior to August 2011, The pay increase was nice.

      Cons

      Management sucks. Opportunites to advance say they are fair but they are not. Also, how does a company that makes 2000 dollars every half hour if intervals are met claim they cant pay there employees more than 11 per hour but can spend over 100,000 dollars on renovations that didnt even need to be made and also at one point supervisors could take phone calls for overtime and make 20 dollars a hour. Also the new CCM is a joke.

      1.0
      Dec 17, 2012

      Not Fun

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Pay, just show up when you feel like it!

      Cons

      Unorganized, weird management, good luck with help or advice with management.

      3.0
      Dec 14, 2012

      Great starting point. You gain knowledge of how corporations work. High turnover

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starting pay is decent. Training is minimum wage but once you hit production you are paid $9.25/hour. A supervisor makes approximately $23000/yr before bonus and are salaried employees. Bonuses are about $1000-2000 yearly. Managers and Assistant Call Center Managers are paid about $26,000/yr before bonus and are salaried. Bonuses are about $1000-$3000/yr. Based on location, there can be easy advancement opportunity if you are motivated and the client has a range of positions available. The hours are typically good. 95% of the employees are scheduled full-time, the rest chose part-time. The people you meet along the way are awesome. It provides great job experience. The work environment is ok, and employees are provided 2 paid 15 minute breaks and one unpaid 30 minute lunch. Supervisors are alloted an hour lunch but are scheduled for an additional 30 minutes. The Benefits are ok. Dental, Vision, and Medical insurance are provided. Administrative insurance is better but is only provided to Supervisor and above. The Call Center Manager works to provide perks to employees to keep them motivated. Game systems, gift cards, to ipads are given away, on a monthly or bi-monthly basis.

      Cons

      Stress levels are extremely high for everyone. From the agent level to Call Center Manager. This job is guaranteed to bring stress into your life, almost on a daily basis. There is a lack of communication in all departments. One head doesn't know what the other head is doing for a week later. By then most agents have been held accountable for a policy they weren't even were aware existed. There is a pay cap for agents. It used to be $11/hour but I believe it was taken down to $9.25 unless you advance. Supervisors do not get their annual reviews on time, ever. If they are lucky enough to get one, it may not even result in a pay raise. Accountability seems to be the key motivator for this job as any day you come in you are likely to be written up for something. This job is about producing results, not the effort put in. Some people are able to perform great consistently, but not the majority in the Albany area.

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