TP CSA - Customer Service Associate reviews

4.5

90% would recommend to a friend

(749 total reviews)

Jorge Amar

Not enough data to show CEO approval

91% positive business outlook

Customer Service Associate (CSA) employees have rated TP with 4.5 out of 5 stars, based on 749 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TP is rated 21% above average by Customer Service Associate (CSA) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

749 reviews
2.0
Aug 21, 2018

Na

Recommend
CEO approval
Business Outlook

Pros

Good food Transportation Internal job postings Location Good opportunities

Cons

Work pressure Worst management Not employee centric

avatar
TP Response
7y
Thank you for sharing this feedback. Our company aims to provide an inclusive working environment wherein they will feel welcome in the workplace and will have a management team who will guide them at work and boost their skills. However, your experience states otherwise. We are hoping you can share more details via this link - http://bit.ly/TPHR-Form so we can investigate.
1.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

As I was hired as an agent my pay was slightly better than direct-hires Bonded with friends over how much we hated TP Quitting felt better than sex

Cons

Refused bathroom breaks (was threatened with docked pay, or that I need to work unpaid overtime for the time I was in the bathroom). This is illegal, but managers like to feel like big men and make staff cry. Sort-of clean environment, but managers and staff literally reek with BO Was refused to have my medications on my desk as per policy. More than a few times my crucial inhaler was picked up from my desk and thoroughly inspected by power-hungry managers happening to pass by. By the looks of them, they didn't wash their hands, and touched my inhaler after! I had to keep disinfect the apparatus as it kept being inspected. Official reason: I could hide contraband. Actual reason: managers need something to lord over us others. No chance of progressing through the company unless you were sleeping with the managers. Witnessed people receive promotions knowing nothing of the campaign moving up swiftly, whereas people possessing much knowledge of the work stuck in the trenches. Went home in tears more than a few times due to treatment from senior staff Unsociable work hours People don't dress professionally - many people walking around barefoot or with inappropriate length dresses Too cold or too warm, needed to bring in blankets and hot water bottles in the winter so as to not freeze

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TP Response
7y
Thank you for bringing this to our attention. Your review is very alarming and we are hoping you can also share this with us via http://bit.ly/TPHR-Form in order for us to address the issue and help you with it.
1.0
Jul 23, 2017
Recommend
CEO approval
Business Outlook

Pros

NONE they can't even give you a new headset!

Cons

Wolf in sheeps clothing, use you -abuse you- don't need you.... always another chump waiting in line to replace you when you see the true colours...... not appreciated, not valued, simply a number not a person.... binned without thought of you don't conform!......

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TP Response
7y
Your concern is very alarming and we would like to make it up to you. We hope you can share this with us via http://bit.ly/TPHR-Form for further investigation. Thank you.
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