Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,141 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,141 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at TP .

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13826) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

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TP Customer Service reviews

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4.4

91% would recommend to a friend

(1,141 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Senior management

4.3

Compensation and benefits

4.2

Work/Life balance

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,141 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service. professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Oct 2, 2018

Sprint Customer Service Rep

Customer service

Recommend

CEO approval

Business Outlook

Pros

The people from training were cool

Cons

-Hours are crazy, I had to work 12 hour shifts for four days, my preferences were totally disregarded and ignored -the calls are SO bad, sprint customers are completely screwed over and take out all their frustration on YOU, some people were so rude that it would really get to you -the whole bonus structure is based on a dumb system, youre judged on surveys but customers arent asked about how the customer service was, theyre asked about how likely they would recommend sprint, most of these people have gotten screwed over so theyre obviously not going to give a high rating -its back to back calls the entire day, even weekends and you dont get time to breathe between calls -absolutely unbearable, please RUN

1.0

Sep 13, 2018

Lies, lies and more lies.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Nothing related to the company but would have to be Athens itself.

Cons

Lies, lies and more lies. Management from HR, team leaders to upper management are incompetent, unprofessional, talk the company up, don't care about employees and the salary sucks. This company also thinks it's acceptable to place callers on hold or mute and abuse them. That's right, a common practice at Teleperformance. If one speaks up about the crappy company and management, you get shown the door. DO NOT RELOCATE TO GREECE FOR THIS COMPANY.

5.0

Sep 7, 2018

Full-time

Customer service

Recommend

CEO approval

Business Outlook

Pros

Communicate Good culture Training very good Doing favors for customers Make customers happy

Cons

Can run slow or have difficulty running

Viewing 1102 - 1104 of 1,141 Reviews

Jobs at TP

Customer Care Representative

Vereinigte Staaten von Amerika

Customer Service Representative - Remote

Vereinigte Staaten von Amerika

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Sales & Customer Service Representative - Remote

Remote

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Sprint Customer Service Rep

Lies, lies and more lies.

Full-time

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