Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,141 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,141 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at TP .

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13826) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

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TP

TP Customer Service reviews

4.4

91% would recommend to a friend

(1,141 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Senior management

4.3

Compensation and benefits

4.2

Work/Life balance

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,141 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service. professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jun 27, 2018

Love working here

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great schedule for personal life activities

Cons

Breaks aren't consistent and bathroom breaks are limited

TP Response

Thank you for your short and honest feedback. We're terribly sorry that the company did not live up to your expectations. We adhere to strict policies and guidelines that ensure we are in compliance with international and local labor laws. If you feel this was not the case with what you have experienced, kindly give us feedback via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can investigate further. Best regards.

5.0

Jun 23, 2018

Customer service

Recommend

CEO approval

Business Outlook

Pros

My Friends recommended it to me because it has well reputation

Cons

sometimes my friends can do double shifts

TP Response

Thank you for your candid and lovely review. We wish you all the best in your career here in TP and have a nice day!

1.0

Jun 19, 2018

Overhiring, messy environment and no proper training to mock calls always threatening trainees

Customer service

Recommend

CEO approval

Business Outlook

Pros

Always encourages you but the workload is not appropriate especially with how their management works. They think that their trainees or newly hired employeed are excellent but in a way, have no considerations.

Cons

Very minimal pay when you equate it with their OTTY overttime thank you! I hate how their management works, so lax. I had been a floating employee for 3 months

TP Response

We're sorry to hear that. We'd like to help you resolve this. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern asap. Thank you and best regards.

Viewing 1108 - 1110 of 1,141 Reviews

Jobs at TP

Customer Care Representative

Vereinigte Staaten von Amerika

Customer Service Representative - Remote

Vereinigte Staaten von Amerika

View job

Sales & Customer Service Representative - Remote

Remote

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TP Customer Service reviews

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Love working here

Customer service

Overhiring, messy environment and no proper training to mock calls always threatening trainees

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