Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,151 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries at TP.

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13856) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2587) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (707) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

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TP

TP Customer Service reviews

4.4

91% would recommend to a friend

(1,151 total reviews)

Jorge Amar

95% approve of CEO

82% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Senior management

4.3

Compensation and benefits

4.2

Work/Life balance

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,151 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service. professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Nov 19, 2025

Supportive Team, Clear Processes, and Valuable Experience

Customer service

Recommend

CEO approval

Business Outlook

Pros

Supportive teammates who are willing to help each other. Clear workflow and structured procedures that make tasks easier to manage. Opportunity to learn new skills and improve communication. Friendly work culture with approachable supervisors. Stable environment that encourages consistency and discipline.

Cons

Some processes can feel rigid, making it harder to adapt quickly. Communication between departments could be improved for smoother operations. Workload can become challenging during peak periods. Training materials could be more up-to-date in certain areas. Limited flexibility depending on the team assignment.

TP Response

5mo

Thank you for sharing this with us. We couldn’t have made it this far without teammates like you along the way. Cheers.

5.0

Nov 19, 2025

Review TP ID Bali

Customer service

Recommend

CEO approval

Business Outlook

Pros

I love the room pray and pantry very clean and of course all the meetings room and floor is good

Cons

Air conditioner very cold and wish can be adjustable please

TP Response

5mo

Thank you for your short and candid review. All the best and have a nice day!

5.0

Nov 18, 2025

Good Company

Customer service

Recommend

CEO approval

Business Outlook

Pros

- work life balance - healthy working environment - provide private clinic for workers - fun co-workers - no age restrictions to apply for available job

Cons

- no private medical insurance for agents. Only cover bpjs kesehatan - contract based (PKWT)

TP Response

5mo

We greatly appreciate your review. Your contributions helped make us who we are today. Best of luck and take care.

Viewing 124 - 126 of 1,151 Reviews

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TP Customer Service reviews

Ratings by category

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Reviews by job title

Supportive Team, Clear Processes, and Valuable Experience

Review TP ID Bali

Good Company

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