Is TP a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at TP have rated their employer with 4.5 out of 5 stars in 749 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open CSA - Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at TP .

Does TP pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 749 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13867) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (713) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP CSA - Customer Service Associate reviews

4.5

90% would recommend to a friend

(749 total reviews)

Jorge Amar

Not enough data to show CEO approval

91% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (749 reviews)

Ratings by demographic groups

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Customer Service Associate (CSA) employees have rated TP with 4.5 out of 5 stars, based on 749 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TP is rated 21% above average by Customer Service Associate (CSA) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

749 reviews

3.0

Oct 7, 2024

Company is okay

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good You can enjoy You have good growth

Cons

Nothing bad Sla adherence Flexibility less Manager ok Rotational shift

TP Response

11mo

Thanks for your review! We're glad you enjoy your role and see growth opportunities. We'll consider your feedback on improving flexibility and rotational shifts to better support your needs.

1.0

Oct 3, 2024

Best BPO

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Salary on time , Best Infrastructure

Cons

Work pressure. Politics , Management not good

TP Response

1y

Thank you for sharing your review. We're sorry to hear that you had a negative experience working with us, and we would appreciate if you would be willing to leave some further feedback for us http://bit.ly/TPHR-newform

5.0

Sep 26, 2024

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

TP was a safe place for me but as time went on, the repetitive nature of the work and constantly changing policies began to wear on me. After 2 years, I decided to pursue a different career path.

Cons

All good, nothing negative here!

TP Response

1y

Thank you for this review, we appreciate your feedback.

Viewing 142 - 144 of 749 Reviews

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TP CSA - Customer Service Associate reviews

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