Is TP a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 167 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Senior Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at TP .

Does TP pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 167 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13866) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1243) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Senior Customer Service Associate reviews

4.3

84% would recommend to a friend

(167 total reviews)

Jorge Amar

100% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Service Associate employees have rated TP with 4.3 out of 5 stars, based on 167 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

167 reviews

5.0

Sep 26, 2024

Great

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working with Teleperformance was just like a dream come true.

Cons

The pay grade is average.

TP Response

1y

Thank you for this review, we appreciate your feedback.

5.0

Sep 23, 2024

Perfect palace

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Everything was good, It's nice to start your career from here.

Cons

No Cons all was okay

TP Response

1y

Thank you for this review, we appreciate your feedback.

4.0

Sep 19, 2024

Good company with less pressure

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

In my process there is less pressure and all leaves are given easily. And team leader Faisal is very kind person but the ali is not good

Cons

Some team leader thinks like they can control everything nothing else

TP Response

1y

Thanks for sharing your experience! We're glad you found your process to be low-pressure and appreciated the ease of taking leaves. We'll look into improving team dynamics and management approach to ensure a more positive work environment. Appreciate your feedback on specific team leaders as well.

Viewing 31 - 33 of 167 Reviews

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TP Senior Customer Service Associate reviews

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Great

Perfect palace

Good company with less pressure

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