Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13864) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (245 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

245 reviews

4.0

Jan 14, 2019

Very good experience at this company

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- Good pay for the position I had (tech. support representative) - Depending on the product you work for, managers, supervisors and co-workers are super friendly - Good overall work environment and culture

Cons

- Had to work on Saturdays

TP Response

7y

Thank you for letting us know your experience. We see to it that we provide employees a great place to work. We also make sure to provide them a competitive income with incentives to reward them of their hard work. We are happy to know how amazing your experience is.

1.0

Nov 22, 2018

Unorganized and poor management

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

None, it is a very bad place to work

Cons

Everything - Schedules were 6 days a week 7.5 hours every day.

TP Response

7y

Thank you for your review and letting us know how we are doing. Best regards!

3.0

Nov 8, 2018

Work From Home - Apple Tech Support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Enjoyed working from home. Training pay started at 12.00 After training jumped to 13.00 Additional .50 cent raise for completing more training . Easy job once you get the hang of it. Really enjoyed that we helped apple customers, however I would have rather worked for Apple directly! Overall customers were great but of course some are not pleasant. Had maybe 2 good supervisors.

Cons

To be representing Apple, teleperformance supervisors are terrible. They need to be more professional. You can tell the difference between TP Advisor and a REAL Apple Advisor. Had one supervisor for two weeks that I NEVER MET or had ANY COMMUNICATION with at all. Gave up attempting to communicate with this supervisor since I got a new supervisor again. Supervisors are unprofessional and expect you to follow some guidelines that realistically shouldn’t be held to each call. Expect calls to stay under certain amount of time but every customer has different or multiple issues that may require more talk time. Get a write up if your metrics are not where they want it to be.

Viewing 187 - 189 of 245 Reviews

Jobs at TP

Customer Engagement Specialist - Work from Home

Remote

View job

Customer Service Representative - Onsite

Customer Care Representative

Pre-Licensed Representative - Onsite

Event Marketing Manager

View all Tech Support Agent Jobs

TP

TP Tech Support Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Very good experience at this company

Unorganized and poor management

Work From Home - Apple Tech Support

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at TP

TP reviews FAQs