Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13856) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2587) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (707) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (245 reviews)

Ratings by demographic groups

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Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

245 reviews

1.0

Aug 30, 2017

Customer support

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

No pros to remember, not at all. Zero. Really nothing. I tried to do my best to find something good but, nothing.

Cons

Everything: hygiene, supervisors hypocrisy, slavery. I worked in Athens and it was one of my worst life moments. They threatened me multiple times that they will fire just because I wasn't acting like the company man who should laugh at his boss's jokes. Don't apply to this company, it's not a good place at all.

TP Response

8y

Thank you for bringing this to our attention. We are committed to providing a positive working environment for our employees and we do not allow any form of harassment, violence and discrimination in the workplace. Rest assured, this will be dealt with and proper actions will be taken.

5.0

Aug 22, 2017

Relaxed Environment With Opportunity For Advancement

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

It's a fun place to work. There are plenty of advancement opportunities. Fair pay with a bonus structure that is easy to achieve as well.

Cons

None currently at this time

TP Response

8y

Thank you very much for the positive review. Our goal is to provide our employees a nurturing and fun environment wherein they are compensated well and given career opportunities. If you have any additional feedback, please email us at wecare@teleperformance.com or call our WE CARE line at 800-664-9335. All the best!

1.0

Aug 20, 2017

my story at teleperformance Gurgaon

Tech support

Recommend

CEO approval

Business Outlook

Pros

there are pros but it won't work if you are not working here.

Cons

this is the most disgusting company i had worked for . I got selected for ADOBE process.They select a batch of 15-20people and after working for them for ten days, they take a free speech or any session which they not mention anywhere and in that they fire 8-10peoples and they dont mention not any criteria by which rest are selected who not speak one or two lines and they fire you and after that employee care team will say you to write resignation letter in which you have to mention that you are resigning with your personal reasons and you know about deductions made by the company (i.e.if you resign from company before six months than you have to give 7thousand rupees to company), this is my experience with teleperformance Gurgaon . There are some of my friends who left much better companies continuously for 2years they left jobless,i never forget my friend's tears who are living alone and yes one of my friend especially shifted from Faridabad to Gurgaon for teleperformance only as Faridabad is not hiring zone for them,i never ever recommend any one for this.

TP Response

7y

Your review is very alarming. We hope you can share more about your experience via http://bit.ly/TPHR-Form so that we can fully address the issue. Thank you.

Viewing 202 - 204 of 245 Reviews

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my story at teleperformance Gurgaon

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