Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13853) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.1

Senior management

4.0

Career opportunities

3.9

Compensation and benefits

3.4

Work/Life balance

Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

3.0

Jul 17, 2017

Pay was good but It was a very racist environment!

Tech support

Recommend

CEO approval

Business Outlook

Pros

$$$ in the MacGraw Hill Account.

Cons

Very Racist Environment BUT I made good money!

TP Response

8y

We champion diversity and equality in our workplace, and we absolutely do not discriminate in terms of race or their status in society. We are committed to providing our employees a positive environment wherein they are treated well and compensated properly. Rest assured, we'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

3.0

Jun 28, 2017

The best way to describe my experience is "short" I was told I had a permanent position & did not

Tech support

Recommend

CEO approval

Business Outlook

Pros

- paid training - vto - set schedule & hours were basically guaranteed - some trainers are really nice - great starting pay for (work from home) - help with some needed equipment

Cons

I work there maybe 5 months & all of a sudden the campaign I was doing shut down , we got maybe a 3 week notice and the campaign that was offered to us to replace our job was hard to get so it was basically okay u have a job !! .. few months okay now you don't They also have some foreign trainers & some of them are really rude but I can say if you let someone higher than them know about the rudeness it is corrected

TP Response

9y

We appreciate your candid review and thank you for bringing this to our attention. We are committed to catering to our employees needs, providing them a stable career and ensuring they are working in a positive environment. Please share your feedback with us at http://bit.ly/TPHR-form. By sharing your feedback, you are helping us ensure issues are properly addressed and this type of situation will never happen again. Thank you.

1.0

May 11, 2017

The most unprofessional place I've ever worked.

Tech support

Recommend

CEO approval

Business Outlook

Pros

They give lots of hours. Like 11 hours a day! And let's not forget the apple account. Ooooh yeah that mandatory over time. It's great! They even fire you for it!

Cons

Well let's see. Dead body found outside in a car not to long ago. Drug dealers work there. People doing drugs in the parking lot. Oh! And when my wife called them telling them to tell me she couldn't breath and needed me to take her to the hospital? They told her she couldn't. Talk to me!

TP Response

9y

Thank you for bringing this to our attention. These are serious allegations and should be addressed properly. We are committed to catering to our employees needs and providing them a positive working environment. We'll make sure to conduct an investigation to avoid similar instances from happening again.

Viewing 205 - 207 of 245 Reviews

Jobs at TP

Customer Engagement Specialist - Work from Home

Remote

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Customer Care Representative

Bilingual (Spanish/English) Customer Service Representative - Onsite

Customer Service Representative - Onsite

Banking Customer Service Representative - Onsite

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TP Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pay was good but It was a very racist environment!

The best way to describe my experience is "short" I was told I had a permanent position & did not

The most unprofessional place I've ever worked.

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