Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13861) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

245 reviews

2.0

Mar 24, 2016

Customer Support

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Can earn money if you work overtime.

Cons

To much work pressure.. no flexible schedules. No recognition and have terrible supervisors.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Sep 23, 2015

Temporary

Tech support

Recommend

CEO approval

Business Outlook

Pros

I liked teleperformance as a company but hated my account

Cons

At sprint they teach you nothing in training and throw you on the phones to deal with rude customers when you don't know how to solve the problem. Once you know what your doing you deal with aggravated customers day in and day out, you will get cussed out and have a lot of sup calls

TP Response

9y

We apologize that you felt that way. We are committed to providing our employees a remarkable experience with us while making sure they learn through trainings and prepare themselves for future career growth opportunities. We are sorry you expected something different. We wish you all the best for the future!

3.0

Jul 31, 2015

Not a Bad Company

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

There is a lot of help for questions that you might have, along with a very lenient attendance policy.

Cons

I wish the pay were a little higher considering that the vendor we work for pays their core centers about $3.50-4.00 more per hour for the same work.

TP Response

7y

We see to it to provide our employees the proper assistance and support so that they could do their jobs productively and efficiently. All the best!

Viewing 214 - 216 of 245 Reviews

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Not a Bad Company

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