Is TP a good company to work for as a Tech Support?

Tech Support professionals working at TP have rated their employer with 3.8 out of 5 stars in 93 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at TP .

Does TP pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 93 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries and benefits at TP .

How happy are Tech Support professionals working at TP?

61% of Tech Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Tech Support professionals have also rated TP with a 2.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.7 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5126) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1990 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1469 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1284 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3826 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1488 reviews)); "Bad managment and supervisor." ((in 499 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP

TP Tech Support reviews

3.8

61% would recommend to a friend

(93 total reviews)

Jorge Amar

Not enough data to show CEO approval

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.3

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

2.8

Work/Life balance

Tech Support employees have rated TP with 3.8 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

93 reviews

1.0

May 11, 2017

The most unprofessional place I've ever worked.

Tech support

Recommend

CEO approval

Business Outlook

Pros

They give lots of hours. Like 11 hours a day! And let's not forget the apple account. Ooooh yeah that mandatory over time. It's great! They even fire you for it!

Cons

Well let's see. Dead body found outside in a car not to long ago. Drug dealers work there. People doing drugs in the parking lot. Oh! And when my wife called them telling them to tell me she couldn't breath and needed me to take her to the hospital? They told her she couldn't. Talk to me!

TP Response

Thank you for bringing this to our attention. These are serious allegations and should be addressed properly. We are committed to catering to our employees needs and providing them a positive working environment. We'll make sure to conduct an investigation to avoid similar instances from happening again.

5.0

Mar 19, 2017

Support Tech

Support tech

Recommend

CEO approval

Business Outlook

Pros

Very good company to work for. They supply the headset and the phone for you.

Cons

They will try to work with your current work schedule but not likely.

TP Response

Thank you very much for the positive feedback. We see to it to provide our employees complete and proper equipment to be able to function well and provide exceptional customer service to their customers. Have a great day!

3.0

Jan 20, 2017

A good experience

Tech support

Recommend

CEO approval

Business Outlook

Pros

paid on time; meeting people from lot of countrues; clean offices and bathrooms; Athens, Greece and greeks; easy to relocate, thanks to relocation package

Cons

if you are late in the morning one time, they will complanint. but often you have to do 15 min of unpaid overtimes everyday, and nobody cares; you are a number; if they need you, you will be treated correctly. if they do not need you, they will get rid of you like an old shoe

TP Response

TP is a company that makes sure that all employees are treated fairly and valued. We are sorry to have failed your expectations. Please share this with us via http://bit.ly/TPHR-newform so that we can address the issues. Thank you.

Viewing 79 - 81 of 93 Reviews

Jobs at TP

Technical Support Representative - Onsite

Customer Care Representative

Sales & Customer Service Representative - Remote

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Remote --- Automotive Customer Service Representative

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Customer Service Representative - Remote

United States

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The most unprofessional place I've ever worked.

Support Tech

A good experience

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