Is TP a good company to work for as a Tech Support?

Tech Support professionals working at TP have rated their employer with 3.8 out of 5 stars in 93 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at TP .

Does TP pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 93 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries and benefits at TP .

How happy are Tech Support professionals working at TP?

61% of Tech Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Tech Support professionals have also rated TP with a 2.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.7 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1990 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1469 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1284 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3826 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1488 reviews)); "Bad managment and supervisor." ((in 499 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP

TP Tech Support reviews

3.8

61% would recommend to a friend

(93 total reviews)

Jorge Amar

Not enough data to show CEO approval

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.3

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

2.8

Work/Life balance

Tech Support employees have rated TP with 3.8 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Parent or family caregiver

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Reviews by job title

93 reviews

4.0

Sep 13, 2016

Work From home tech support

Tech support

Recommend

CEO approval

Business Outlook

Pros

Save gas, good pay for a work from home job, im in training and it is very informative and helpful.

Cons

Raises are a quarter every year and the schedules are chosen for you so please be flexible with your schedules when applying.

TP Response

We're happy that you're enjoying your stay with us. Our aim is to provide our employees extensive training to be able to support customers while making sure they are provided competitive pay. We would appreciate if you can share your feedback with us at http://bit.ly/TPHR-form. Have a great day ahead!

1.0

Sep 23, 2015

Temporary

Tech support

Recommend

CEO approval

Business Outlook

Pros

I liked teleperformance as a company but hated my account

Cons

At sprint they teach you nothing in training and throw you on the phones to deal with rude customers when you don't know how to solve the problem. Once you know what your doing you deal with aggravated customers day in and day out, you will get cussed out and have a lot of sup calls

TP Response

We apologize that you felt that way. We are committed to providing our employees a remarkable experience with us while making sure they learn through trainings and prepare themselves for future career growth opportunities. We are sorry you expected something different. We wish you all the best for the future!

3.0

Apr 7, 2015

Good place to gain experience

Tech support

Recommend

CEO approval

Business Outlook

Pros

They are good trainers. You can learn a lot about technical support and gain call center experience.

Cons

There are many phone calls to answer. Sometimes the customer are not polite.

Viewing 82 - 84 of 93 Reviews

Jobs at TP

Technical Support Representative - Onsite

Customer Care Representative

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Sales & Customer Service Representative - Remote

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Customer Service Representative - Remote

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