Is TP a good company to work for as a Tech Support?

Tech Support professionals working at TP have rated their employer with 3.8 out of 5 stars in 93 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at TP .

Does TP pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 93 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries and benefits at TP .

How happy are Tech Support professionals working at TP?

61% of Tech Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Tech Support professionals have also rated TP with a 2.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.7 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5126) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1990 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1469 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1284 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3826 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1488 reviews)); "Bad managment and supervisor." ((in 499 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP

TP Tech Support reviews

3.8

61% would recommend to a friend

(93 total reviews)

Jorge Amar

Not enough data to show CEO approval

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.3

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

2.8

Work/Life balance

Tech Support employees have rated TP with 3.8 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

93 reviews

1.0

Aug 20, 2014

horrible environment

Tech support

Recommend

CEO approval

Business Outlook

Pros

schedule flexibility easy to get hired easy advancement

Cons

drama filled high school like full of immature people management is usually in their early 20s so it was always disorganized and unprofessional

5.0

Jun 18, 2014

Nice Company

Tech support

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers, understanding people, fun people to work with. Most of the callers were nice; few people yelled at you if you were nice to them. Interesting work- always learning something new about computers when you help a caller do something new in their operating system, etc. When you walk them through the steps given in your tools, you learn too. This could be a good start for applying for more advanced tech support jobs in the future, making more $$$.

Cons

Very hard to find a solution to the caller's problem within the timeframe the company gives you. I was constantly struggling (impossible!) to keep my call times under what they require. You have to find solutions to problems, and then explain them to callers in very little time.

1.0

Apr 14, 2014

The Worst Job I Ever Had

Tech support

Recommend

CEO approval

Business Outlook

Pros

None. They seem to mistake tactlessness for "tough managerial skills". They do promote really dumb people, so if you're not very bright, this place is for you.

Cons

Supervisors and managers are uneducated and lack social skills; they seem to think that being tough implies that that you have to be mean.

Viewing 88 - 90 of 93 Reviews

Jobs at TP

Technical Support Representative - Onsite

Customer Care Representative

Vereinigte Staaten von Amerika

$15 - $15 /hr

(Employer provided)

View job

Sales & Customer Service Representative - Remote

Remote

View job

Remote --- Automotive Customer Service Representative

Remote

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Customer Service Representative - Remote

Vereinigte Staaten von Amerika

View job

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TP Tech Support reviews

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horrible environment

Nice Company

The Worst Job I Ever Had

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