Is TP a good company to work for as a Technical Support Advisor?

Technical Support Advisor professionals working at TP have rated their employer with 4.2 out of 5 stars in 95 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Advisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Advisor interview questions at TP .

Does TP pay Technical Support Advisor employees well?

Technical Support Advisor professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 95 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Technical Support Advisor salaries at TP.

How happy are Technical Support Advisor professionals working at TP?

84% of Technical Support Advisor employees at TP would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Technical Support Advisor professionals have also rated TP with a 4.0 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13863) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Technical Support Advisor reviews

4.2

84% would recommend to a friend

(95 total reviews)

Jorge Amar

100% approve of CEO

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (95 reviews)

Ratings by demographic groups

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Technical Support Advisor employees have rated TP with 4.2 out of 5 stars, based on 95 company reviews on Glassdoor. This indicates that most Technical Support Advisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Advisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

95 reviews

1.0

May 23, 2017

Working atmosphere at Teleperformance

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

I don't have any good words for Teleperformance.

Cons

Not at all an employee friendly company. It goes like a military school.Even it calculates a single minute of the break. Damn rule of shift adherence. The person who are coming from MNC's like FIS global and Cognizant will find this place as hell. The worst part is that they deduct both the employee and employer contribution of the salary from the employee's CTC.

TP Response

9y

We appreciate your comments. Our goal is to see to it employees are treated well and given proper compensation while adhering to the rules and regulations set by the company. Please share your feedback with us at http://bit.ly/TPHR-form. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.

3.0

Dec 18, 2016

Cheaters on papers

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

To be able to live in Athens

Cons

Company tries to find excuses to cut your bonuses,you may work without working visa for a long time,your salary is going to be stable.

TP Response

7y

We sincerely appreciate your time in sharing your feedback with us. We see to it to provide employees a competitive income and rewards such as incentive and bonuses. We would like to make it up to you, please share this with us via http://bit.ly/TPHR-newform.

1.0

Dec 4, 2016

Shocking place to work for

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues to work with Good location Nothing much more i can say as there's nothing good about this company or management

Cons

Management have no clue what they're doing Shifts are shocking, no flexibility. Can never book holidays as there's no allowance. Constantly watched over Favouritism with certain managers, if your face fits you're promoted, if it doesnt you're threw to the bottom with no chance of progression. Salary is disgusting for the job you do. I literally would rather be on the dole than work here again it was that bad. Staff turnover is really high, once people have worked there for about 3 months they realise what its like and leave then the people that are left are pressured to do overtime because there are no staff to deal with the high volume of calls. Have no choice whether you want to work christmas day and when you do they offer you a nice dinner, it was a dry turkey and stuffing sandwich with no butter. The list goes on, worst place i've ever worked.

TP Response

7y

Thank you for bringing this to our attention. Rest assured that we do not tolerate favoritism in the work place and we hope you can share this with us via our http://bit.ly/TPHR-newform so that we can conduct an investigation.

Viewing 79 - 81 of 95 Reviews

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Cheaters on papers

Shocking place to work for

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