Is TP a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at TP have rated their employer with 4.6 out of 5 stars in 2,118 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at TP .

Does TP pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 2,118 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at TP.

How happy are Technical Support Agent professionals working at TP?

94% of Technical Support Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Support Agent professionals have also rated TP with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Technical Support Agent reviews

4.6

94% would recommend to a friend

(2,118 total reviews)

Jorge Amar

89% approve of CEO

89% positive business outlook

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Technical Support Agent employees have rated TP with 4.6 out of 5 stars, based on 2,118 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an excellent working experience there. TP is rated 24% above average by Technical Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

2K reviews

4.0

Nov 24, 2013

A Teleperformer in the bucolic South

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

- Always pay on time - Good working atmosphere and colleagues - Management can be flexible to your life's needs, when reasonable - Provides training to what you will be doing - If you have the soft and hard skills, it is pretty much easy to do - Maastricht is a beautiful city, with an excellent transportation system, that can connect you to pretty much anywhere. Ryan air flies from the local airport

Cons

- Below average Industry salaries - You get training when you start a project or change to a new one. Refreshing or new skill training is often talked by management but I never saw it happen - Very little opportunities for career advancement, specially if you are a foreigner - The previous point can lead to feeling to be stuck in a rut, since you are not learning new skills and it is repetitive work - Salaries are pretty much frozen, and even some perks are being taking away - It's call center work

1.0

Oct 14, 2013

It is a nightmare place to work for.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Only the fellow workers you meet.

Cons

Cheap. Cheap. Cheap. Cut corners on management hiring all the way down to toilet paper square counting. It's a disgusting place to work. It's only a matter of time before they have to close because nobody will apply there any more.

1.0

Oct 12, 2013

Management

Agent

Recommend

CEO approval

Business Outlook

Pros

None that I can think of

Cons

Micro manage is the perfect word for this company. In the dept. I worked in the Hispanics were allowed to play with their phones while they worked while others were written up. The rules are the rules all should follow them.

Viewing 2080 - 2082 of 2,118 Reviews

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A Teleperformer in the bucolic South

It is a nightmare place to work for.

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