Pros
It used to be CallTech, which was a fantastic company to work for (by comparison). It's 6.5 minutes from my home.
Cons
Since TP USA took over the show, everything went downhill. The insurance benefits worsened, paid sick time went away, paid time off accrual changed for the worse, they've lowered the starting wage to state minimums (used to be $1-$2 higher), they've capped annual increases at 3% (but because "nobody's perfect", only 2.5% is ever realized), they've stopped giving increases to supervisor level and higher altogether, they've capped agent and supervisor wages ($11 and $13 respectively, I believe). The company is no longer flexible with scheduling regardless of what the reason behind the request is (college classes, religious observances, medical situations, etc). Agents are treated with an attitude by management that is a dangerous mix of "you're too stupid to understand your own job" and "you're too untrustworthy to be allowed to right-click your computer." CallTech would allocate points called "kudos" to agents for various reasons; one was perfect attendance for a month (5 points for part-time and 10 points for full time) or supervisors could hand them out for whatever reason(s) they saw fit. These can be used to purchase merchandise (the most popular choice was a headset for the agents to call their own, since the company forced sharing of company owned headsets (EW)), extra paid time off hours, increases in annual raises, or to remove Employee Action Form points (negative points accrued by agents for attendance, performance, or behavioral issues). Now, one is able to remove EAF points, or purchase a drink coolie (those foam things that go around cans). Woo. Hoo.
