Is TP a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at TP have rated their employer with 4.6 out of 5 stars in 2,118 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at TP .

Does TP pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 2,118 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at TP.

How happy are Technical Support Agent professionals working at TP?

94% of Technical Support Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Support Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Technical Support Agent reviews

4.6

94% would recommend to a friend

(2,118 total reviews)

Jorge Amar

87% approve of CEO

89% positive business outlook

Ratings by demographic groups

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Technical Support Agent employees have rated TP with 4.6 out of 5 stars, based on 2,118 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an excellent working experience there. TP is rated 24% above average by Technical Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

2K reviews

2.0

Jan 12, 2013

Stress

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

We worked in such a very small place, so we were very close to each other, we had time to hate Teleperformance together and share something in common, I met very kind friends there.

Cons

The company was only working with measurable tools, we never were "Person", we needed to achieve things that werent in our hands they gave any excuse to put presure on your work, arguing that they would fire you, it was just to much presure, call flows were horrible, but they new we needed money so we would do anything to keep it

2.0

Dec 14, 2012

It's okay for a little bit

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

paid training, have opportunity to be promoted in 3 months

Cons

Working in technical support, the focus should be on fixing the customers problem, its not. Teleperformance has tendency to focus on the little things that an employee is doing wrong on the call, not whether or not they fixed the problem. Plus the training does not prepare you at all!

5.0

Oct 31, 2012

Good work good place

Call center agent

Recommend

CEO approval

Business Outlook

Pros

good shifts, fun time and grate location.

Cons

disappointing not to give help to customers

Viewing 2092 - 2094 of 2,118 Reviews

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TP Technical Support Agent reviews

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Stress

It's okay for a little bit

Good work good place

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