Is TP a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 528 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at TP .

Does TP pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 528 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13853) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1817 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1472 reviews)); "Good environment is good." ((in 1262 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3780 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "Bad managment and supervisor." ((in 508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews))

TP Technical Support Representative reviews

4.1

75% would recommend to a friend

(528 total reviews)

Jorge Amar

Not enough data to show CEO approval

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (528 reviews)

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Technical Support Representative employees have rated TP with 4.1 out of 5 stars, based on 528 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

528 reviews

2.0

Jan 16, 2017

Technical Customer Service Representive

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

You can gain customer service experience to advance your resume.

Cons

They value making money more than they do representing their clients.

TP Response

9y

Sorry to hear that you felt this way. We value our employees and we always see to it that we fulfill our goal of providing exceptional customer service to our clients.

1.0

Nov 27, 2016

One of the worst Companies to work for

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

In a nice location, the city of `Lisbon` is good.

Cons

Do not relocate to another city for this company they are absolutely lousy. The worst company I have ever seen. They are suppose to train each person before they offer you a contract , the time of the training you are offered 2.5 euro , very low amount of salary that you can barely live on. Depending how long your training is , can be 1 week , can be 3 weeks and even after the training they can turn around and say you were not successful , the case of failing training can be for you to change projects which in that case you have to wait for weeks again before employed. They can also turn around and say we dont have any work for you after you have relocated for the company. From what I have seen with the Teleperformance Employee`s that they are not very bright and the company gives a lot of donkey work to do , sometimes the employees are very busy while others are chatting with each other , gossiping about people all day, there is no balance in their work ethics. They mess around a lot with employees by not paying them a decent salary and very spiteful company. The laws should review what this company is doing over again. They do not know what is right and fair.

TP Response

9y

Our HR department is clear about the process and the conditions and all our candidates are aware about the details of the future contract before they decide to join. As you can imagine, as one of the top employers in the country we cannot afford to not abide by the labor regulations. We wish you all the best in the future. Best regards!

4.0

Nov 11, 2016

Very good training

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Had very good training and much was invested in new employees to make sure they can handle the job.

Cons

Some mentors chosen for employees were not good

TP Response

7y

We're glad to know about your experience. We always see to it that we equip our employees with enough training and skills to be able to support customers properly, and also, to prepare them for future career opportunities. Wishing you a great day ahead!

Viewing 514 - 516 of 528 Reviews

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TP Technical Support Representative reviews

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Technical Customer Service Representive

One of the worst Companies to work for

Very good training

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