TP Technical Support Representative reviews

4.1

75% would recommend to a friend

(528 total reviews)

Jorge Amar

Not enough data to show CEO approval

63% positive business outlook

Technical Support Representative employees have rated TP with 4.1 out of 5 stars, based on 528 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

528 reviews
2.0
Aug 5, 2015
Recommend
CEO approval
Business Outlook

Pros

-Most of my coworkers were friendly and helpful. -A lot of actual talent working there. -Rather flexible schedule. -Easy hiring process.

Cons

-Absolutely astonishing turnover rate. They have a permanent Now Hiring sign on the building, facing 270. -Issues are rarely addressed unless it can be handled by a direct supervisor. -Few opportunities for advancement. -They will hire anyone to fill positions. If you have to type with one finger at a time, you'll be hired for a tech support role.

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TP Response
9y
We appreciate your feedback. We want to make sure our employees are treated well, listened to and provided support while being given opportunities for career advancement. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.
3.0
May 20, 2015
Recommend
CEO approval
Business Outlook

Pros

I love being a technical support specialist for AT&T U-verse. Training was helpful. Hours were decent for me to work.

Cons

I hate how they wouldn't promote me to QA or Trainer. They made me do special campaigns all the time because I was good. You know when you shadow new employees to learn how to handle calls. I had over 30 people to sit with me and taught them all I know. They were always asking me why I'm not TL or trainer yet. I had perfect calls and was on time for my job. My calls always were pulled in conference. But never got the promotion.

2.0
Apr 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Coworkers and direct managers are nice & cool to talk to; never really had too much of an issue. a lot of areas to work in the company

Cons

terrible pay. they claim to be competitive but are far below the going rate for the jobs we do. bad vacation time and benefits also

Viewing 520 - 522 of 528 Reviews

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