Is TP a good company to work for as a Technical Support Engineer Tier II?

Technical Support Engineer Tier II professionals working at TP have rated their employer with 3.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Engineer Tier II Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Engineer Tier II interview questions at TP .

Does TP pay Technical Support Engineer Tier II employees well?

Technical Support Engineer Tier II professionals rate their compensation and benefits at TP with 2.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 56.7% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer Tier II salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13864) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP Technical Support Engineer Tier II reviews

3.9

39% would recommend to a friend

(16 total reviews)

Jorge Amar

Not enough data to show CEO approval

39% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.4

Career opportunities

2.9

Senior management

2.4

Work/Life balance

2.4

Compensation and benefits

Tier II Technical Support Engineer employees have rated TP with 3.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Tier II Technical Support Engineer professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tier II Technical Support Engineer professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

5.0

Jun 12, 2026

good pay

Tier i technical support

Recommend

CEO approval

Business Outlook

Pros

good pay in this economy

Cons

I wouldn't say there's any

TP Response

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

1.0

Jul 14, 2025

Mmm... I mean it's alright. I guess?

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

- A facility to eat something inside - Pay is fine, but does not reflect my worth to this company - Some of the coworkers are like-minded, so easier to connect - Sometimes there will be a free meal

Cons

- Pay does not increase, even if you have been with TP for a year. Sure, starting pay depends on each project, but TP is the one responsible for each of THEIR EMPLOYEE'S PAY - There are opportunities of growth, but at the major cost of your health, sanity, and energy - This company expects everything from you, but barely gives anything in return - The only true time that the company offers something of benefit to you is when their client visits - Barely recognizes the work you put into this company - Overall, this job does not care. Why would they? After all, it is a business that feels like a high school.

TP Response

11mo

We're committed to improving and are sorry to hear about your experience. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can address your concerns.

5.0

Mar 7, 2025

Happy to work for Teleperformance

Associate tier i

Recommend

CEO approval

Business Outlook

Pros

Some of the pros for working at TP is being able to work from home and have more time with my family.

Cons

So far I have not found any Cons working for TP

TP Response

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us!

Viewing 1 - 3 of 16 Reviews

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TP Technical Support Engineer Tier II reviews

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good pay

Mmm... I mean it's alright. I guess?

Happy to work for Teleperformance

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