Is TP a good company to work for as a Trainner?

Trainner professionals working at TP have rated their employer with 4.6 out of 5 stars in 417 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Trainner Jobs at TP now and start preparing for your job interview by browsing frequently asked Trainner interview questions at TP .

Does TP pay Trainner employees well?

Trainner professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 417 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Trainner salaries at TP.

How happy are Trainner professionals working at TP?

92% of Trainner employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Trainner professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13890) , Customer Service Representative (CSR) (5151) , Customer Service Agent (2594) , Analyst (1525) , Customer Service (1480) , Expert em Interação (1409) , Content Moderator (1264) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (722) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Trainner reviews

4.6

92% would recommend to a friend

(417 total reviews)

Jorge Amar

73% approve of CEO

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Career opportunities

4.5

Culture & values

4.5

Senior management

4.3

Work/Life balance

4.3

Compensation and benefits

Trainner employees have rated TP with 4.6 out of 5 stars, based on 417 company reviews on Glassdoor. This indicates that most Trainner professionals have an excellent working experience there. TP is rated 24% above average by Trainner professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

417 reviews

1.0

Apr 6, 2017

Bad Culture, Bad Workplace

Trainer

Recommend

CEO approval

Business Outlook

Pros

There was a gym in Greenfield. The Telstra account was dayshift. Those are the only positives that I saw in this company.

Cons

A lot. Too much red tape, it was such a hassle to get support, Human Resources was worthless when it came to explaining their strict policies that even they didn't know why they're enforcing said policies. Fraudulent activity in TP Mexico forced management to clamp down on Operations, with so many rules and policies that it's hard to focus on your work because of the negative culture that permeates the floor. Rather than help, people just wash their hands clean and try to keep themselves away from tough decisions, often relegating to finger pointing and crab mentality when something goes wrong. It was just such a toxic and destructive environment where it felt like things didn't matter but everything was dissected in every detail.

TP Response

7y

We appreciate your honest feedback. We are committed to providing a positive and transparent work environment for our employees while making sure standard rules are followed and targets are reached. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you and best regards.

3.0

Jan 3, 2017

Management has to be consistent in all sites

Trainer

Recommend

CEO approval

Business Outlook

Pros

Very stable BPO since they are around for quite some time now. Also, they are very process-oriented which is a good thing.

Cons

They are big on process but lack consistency. Some of their projects are good on paper but very poor execution.

TP Response

7y

Thank you for sharing this with us. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly.

3.0

Aug 24, 2016

Good company with potential

Trainer

Recommend

CEO approval

Business Outlook

Pros

Good environment and nice place to work.

Cons

Non capable management team which drives agents off.

TP Response

7y

Thank you for bringing this to our attention and we are truly sorry on what you had to go through. We hope you can also share this with us via our http://bit.ly/TPHR-newform in order for us to address the issues.

Viewing 403 - 405 of 417 Reviews

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TP

TP Trainner reviews

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Bad Culture, Bad Workplace

Management has to be consistent in all sites

Good company with potential

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