TP reviews about "training"

Worked here for years through the Majorel transition into Teleperformance, and the decline in employee treatment after the acquisition was impossible to ignore. One by one, benefits started disappearing: * bonuses were cut; * employees were pressured into signing away the work-from-home allowance (around 20€ per month); * meal vouchers were reduced from around 5€ per day to almost symbolic levels (~1€ per day), despite Romania allowing companies to offer significantly more(more than 8€) The atmosphere became increasingly focused on cost-cutting at the expense of employee wellbeing and dignity. What ultimately pushed me to leave was the management culture inside the Training & Quality department. Colleagues were publicly humiliated, pressured constantly, and spoken to in deeply unprofessional ways. I personally witnessed a colleague being called an “idiot” in written communication by management. There were also repeated passive-aggressive interactions, intimidation tactics, pressure-based management, and constant stress-inducing communication. I formally reported these issues internally through HR and later escalated them through the Global Ethics Hotline. I provided screenshots and detailed evidence. After months of investigation, the company concluded that these incidents were essentially just “individual perceptions” and not severe disciplinary matters. With screenshots provided. That response alone says everything about the company culture. Instead of accountability, the focus seemed to be on minimizing and normalizing toxic behavior. Employees were expected to tolerate humiliation, anxiety, and psychological pressure as part of the work environment. There are still good people working there, and many colleagues were supportive and professional. Unfortunately, leadership and organizational priorities completely overshadowed that. I would strongly advise anyone considering this company to look very carefully at how employees are treated after acquisitions, how internal complaints are handled, and whether “ethics” mechanisms actually lead to accountability.

Metric pressure (KPIs) Salary and career growth Mental load and difficult customers Micromanagement and surveillance Repetitiveness

• High work pressure, especially during peak hours • Rotating shifts can disrupt sleep and personal life • Strict performance metrics and targets • Repetitive tasks may lead to burnout over time • Handling challenging customers can be stressful

Faulty equipment Missed/failed equipment deliveries Down time due to IT issues A target for fraudsters, cybercriminals and security threats

Bad flexibility for training The management in some account is not good