Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

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TP

TP reviews about "training"

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

5.0

May 5, 2026

Convenient remote work but lacks ongoing support

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very convenient working from home

Cons

Didn’t feel fully supported after training

TP Response

1mo

Thank you for taking the time to review TP, we appreciate your feedback.

3.0

May 4, 2026

Training available, but communication is lacking

Trainer

Recommend

CEO approval

Business Outlook

Pros

Training on some campaigns Benefits offered

Cons

Communication is lacking Management assistance non existent

TP Response

1mo

Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.

5.0

May 7, 2026

Effective training, but demanding call targets

Ai voice support specialist

Recommend

CEO approval

Business Outlook

Pros

Detailed training prepares employees well for handling customer calls effectively.

Cons

High call targets may feel demanding during busy working shifts

5.0

May 3, 2026

Solid training and career growth but challenging shifts

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The TP training was solid for me. I came in clueless about customer service's roles and left with real skills I still use even in the future. They actually look internally first when new TL spots open up so there's a possibility of career growth. TP also provide lots of benefit alongside salary + BPJS + THR such as shift allowance and birthday leave.

Cons

The rotating shifts can ruin your sleeping schedule and health, especially for people that aren't familiar with midnight to morning shift. Then the metrics pressure can get mentally exhausting, but the company offers consultation for mental health. Workload during peak season can felt nonstop. In TP, job security depends on the client, so when the project ended, half of the team had to reapply internally. Lastly, I think some TLs were great while some weren’t, and when you get a bad one, escalating issues feels slow.

5.0

May 7, 2026

Great opportunity to train others, but tight schedules

Team lead/process trainer/quality analyst

Recommend

CEO approval

Business Outlook

Pros

Opportunity to train new employees and improve training delivery methods effectively.

Cons

Training schedules can be tight and require consistent time management

5.0

May 7, 2026

Good entry-level role, but salary expectations may fall short

Junior associate attorney

Recommend

CEO approval

Business Outlook

Pros

Good entry-level role providing basic training and professional work experience.

Cons

Salary may feel lower initially compared to expectations for freshers

4.0

May 7, 2026

Supportive environment with room for training improvements

Operations customer expert 1

Recommend

CEO approval

Business Outlook

Pros

They accept newbies and provide opportunities to learn and improve skills. The environment helps build confidence and gain experience over time.

Cons

More room for improvement with regards to the training side. Don't get me wrong, the trainers are good, they really helped the trainees but the materials for the training are delayed - it's hard to navigate when the tools are not readily available or accessed.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 49 - 51 of 6,913 Reviews

Jobs at TP

Customer Service Representative - Remote

United States

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Remote Customer Service Representative

Remote

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Remote --- Customer Service Representative

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TP reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Convenient remote work but lacks ongoing support

Training available, but communication is lacking

Effective training, but demanding call targets

Solid training and career growth but challenging shifts

Great opportunity to train others, but tight schedules

Good entry-level role, but salary expectations may fall short

Supportive environment with room for training improvements

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TP reviews FAQs

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