Is TeKnowledge a good company to work for as a CSAM Support Representative?

CSAM Support Representative professionals working at TeKnowledge have rated their employer with 4.3 out of 5 stars in 108 Glassdoor reviews. This is a higher than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open CSAM Support Representative Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked CSAM Support Representative interview questions at TeKnowledge .

Does TeKnowledge pay CSAM Support Representative employees well?

CSAM Support Representative professionals rate their compensation and benefits at TeKnowledge with 3.8 out of 5 stars based on 108 anonymously submitted employee reviews. This is 14.1% better than the company average rating for salary and benefits. Find out more about CSAM Support Representative salaries at TeKnowledge.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1475) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 123 reviews)); "I can balance my personal and work life and the company has a great working environment" ((in 123 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 109 reviews)); "Also the people are great and always willing to help" ((in 103 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 90 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 456 reviews)); "Low pay and no substantial increments" ((in 230 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 177 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 108 reviews)); "No benefits and complicated metrics." ((in 75 reviews))

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TeKnowledge

TeKnowledge CSAM Support Representative reviews

4.3

92% would recommend to a friend

(108 total reviews)

Aileen Allkins

100% approve of CEO

85% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

3.8

Compensation and benefits

CSAM Support Representative employees have rated TeKnowledge with 4.3 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most CSAM Support Representative professionals have an excellent working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by CSAM Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

108 reviews

4.0

Sep 24, 2024

Healthcare

Csam - customer success account manager

Recommend

CEO approval

Business Outlook

Pros

The robust HMO plans are perfect and efficient.

Cons

None that I have encountered in recent times.

5.0

Sep 19, 2024

Life as a CSAM support representative at Tech experts

Csam support representative

Recommend

CEO approval

Business Outlook

Pros

Career growth Site engagement Wonderful environment

Cons

None at the moment Unless it you don’t like a fun and productive environment.

5.0

Jun 20, 2024

Great company

Csam assist delivery center agent lead

Recommend

CEO approval

Business Outlook

Pros

Global company with lots of opportunities to grow your career and learning in the tech industry. Very employee focused, inclusive, supportive and embodies their company values greatly.

Cons

As with all companies that are a contractor for others, there will always be change with hours, contracts and work processes. This is not much of a con if you can go with the flow and easily adapt, but it can be difficult for some.

TeKnowledge Response

Thank you for your positive feedback! We're thrilled to hear that you appreciate the growth opportunities and the supportive, inclusive culture here at Tek Experts. We understand that adapting to changes can be challenging, but we’re committed to providing a flexible and supportive environment to help everyone navigate these transitions. Your insights are invaluable, and we're grateful for your contributions to our team.

Viewing 61 - 63 of 108 Reviews

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TeKnowledge CSAM Support Representative reviews

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Healthcare

Life as a CSAM support representative at Tech experts

Great company

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