Does TeKnowledge pay their employees well?

According to anonymously submitted Glassdoor reviews, TeKnowledge employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at TeKnowledge. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TeKnowledge?

78% of TeKnowledge employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TeKnowledge 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1473) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 116 reviews)); "Good working environment and very supporting" ((in 108 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 107 reviews)); "Also the people are great and always willing to help" ((in 103 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 90 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 451 reviews)); "Low pay and no substantial increments" ((in 226 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 175 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 110 reviews)); "No benefits and complicated metrics." ((in 73 reviews))

What are employees saying about TeKnowledge layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TeKnowledge layoffs and their outlook for job security at TeKnowledge in 2026.

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TeKnowledge

TeKnowledge reviews

3.9

78% would recommend to a friend

(4,186 total reviews)

Aileen Allkins

82% approve of CEO

72% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

3.7

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

TeKnowledge has an employee rating of 3.9 out of 5 stars, based on 4,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeKnowledge employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 23, 2025

Great environment, decent work-life balance

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Supportive and approachable teammates and Management encourages learning and growing.

Cons

Shift timings can occasionally be irregular, depending on client support schedules

4.0

Oct 23, 2025

Review

Team manager

Recommend

CEO approval

Business Outlook

Pros

A place that offers growth and opportunities.

Cons

More opportunities for non-technical Teams would be appreciated.

TeKnowledge Response

7mo

Thank you for sharing your feedback and for being part of TeKnowledge for several years. We’re glad to hear that you appreciate the growth and opportunities available here—it’s something we work hard to provide for all employees. We also value your suggestion about creating more opportunities for non-technical teams. This is an important area for us, and your input helps guide our efforts to ensure that every team has a clear path for development and advancement. We’ll continue working to expand programs and initiatives that support career growth across all roles.

3.0

Oct 23, 2025

Survey

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Teknowledge Kigali is a great place to start your IT support career. You get to work with diverse people and develop both your communication and technical skills.

Cons

At Teknowledge Kigali, there are limited growth opportunities. Promotions often depend on connections rather than performance. Some engineers are moved to other business lines without contracts, which creates inequality in pay and treatment. Even after years of good performance, salaries remain the same. There’s a need for clearer career growth paths and fair salary adjustments for technical support engineers.

Viewing 163 - 165 of 4,186 Reviews

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