TeKnowledge Software Support Engineer reviews

3.8

97% would recommend to a friend

(52 total reviews)
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Aileen Allkins

100% approve of CEO

93% positive business outlook

Software Support Engineer employees have rated TeKnowledge with 3.8 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Software Support Engineer professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Software Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

52 reviews
4.0
Mar 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Great team environment to work in.

Cons

The pay is well below the average.

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TeKnowledge Response
5y
Thank you for the feedback. I'm sorry to see you have moved on to a new role - and I wish you well in your future endeavors.
2.0
Jan 10, 2021

Be Wise

Recommend
CEO approval
Business Outlook

Pros

You'll learn a lot from communication skill to technical skills.

Cons

Poor salary and zero work life balance.

4.0
Jan 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Pretty good pay if you are just starting out in IT. Good people to be around, a lot of insight from management and supervisors.

Cons

There is a large focus on meeting the metrics, and very little concern on why you were not able to meet them

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TeKnowledge Response
5y
Thank you for your comments. Our target employee would be someone who is interested in getting into the technical support industry and has that nature aptitude. We are a company that is measured on our results - and we do our best to make that clear during the interview process for new folks coming in to understand that part of the job. The most successful people we have found are the people who can find those creative solutions and resolve the customer's issues - regardless of the hurdles! Customer Satisfaction is always our number 1 priority!
Viewing 19 - 21 of 52 Reviews

Glassdoor has 4,413 TeKnowledge reviews submitted anonymously by TeKnowledge employees. Read employee reviews and ratings on Glassdoor to decide if TeKnowledge is right for you.