Is TeKnowledge a good company to work for as a Software Support?

Software Support professionals working at TeKnowledge have rated their employer with 3.8 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Software Support Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Software Support interview questions at TeKnowledge .

Does TeKnowledge pay Software Support employees well?

Software Support professionals rate their compensation and benefits at TeKnowledge with 3.3 out of 5 stars based on 52 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Software Support salaries at TeKnowledge.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1475) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 116 reviews)); "Good working environment and very supporting" ((in 116 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 107 reviews)); "Also the people are great and always willing to help" ((in 101 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 91 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 454 reviews)); "Low pay and no substantial increments" ((in 235 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 177 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 110 reviews)); "No benefits and complicated metrics." ((in 72 reviews))

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TeKnowledge

TeKnowledge Software Support reviews

3.8

97% would recommend to a friend

(52 total reviews)

Aileen Allkins

100% approve of CEO

93% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.3

Compensation and benefits

Software Support employees have rated TeKnowledge with 3.8 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Software Support professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Software Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

52 reviews

5.0

Mar 5, 2019

Awesome Company

Software support

Recommend

CEO approval

Business Outlook

Pros

Good culture and vibes! Good benefits, awesome co workers, and overall a good company to grow and learn with.

Cons

Apply and go through the process and you decide everyone has a different experience, and I would say mine was over all a solid learning experience they want to see you grow you just have to put in the work.

TeKnowledge Response

Thanks for the feedback on your experience! I'm sorry to see you go, but I hope you found another great opportunity!

4.0

Nov 1, 2018

Nice Company

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Nice Company to work for with multi cultural employees

Cons

Improve employee salaries. No so many cons.

2.0

Jun 24, 2018

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Good environment, best part of working for this company is that you can share and have great peers

Cons

This is definitely not the place for someone that wants to build their technical career, this place is great if you want to begin with no experience at all. There is a huge lack of processes and management guidance, is hard to actually improve and help your team because everything that you do is regulated by Tek-Experts key customers so basically you do what they ask you to do even if there’s a better way, if you want to simply be creative and show your ideas to improve. Salary is not competitive Some managers are not prepared to deal with 20+ engineers, some of them get mad when you ask for help or when customers want to speak with your manager, it’s their job and responsibility.

Viewing 37 - 39 of 52 Reviews

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TeKnowledge Software Support reviews

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Software support engineer

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