Is TeKnowledge a good company to work for as a Technical Support Engineer II?

Technical Support Engineer II professionals working at TeKnowledge have rated their employer with 3.8 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Technical Support Engineer II Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Technical Support Engineer II interview questions at TeKnowledge .

Does TeKnowledge pay Technical Support Engineer II employees well?

Technical Support Engineer II professionals rate their compensation and benefits at TeKnowledge with 3.3 out of 5 stars based on 157 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Technical Support Engineer II salaries and benefits at TeKnowledge .

How happy are Technical Support Engineer II professionals working at TeKnowledge?

80% of Technical Support Engineer II employees at TeKnowledge would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Technical Support Engineer II professionals have also rated TeKnowledge with a 3.8 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1471) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Good place and work environment" ((in 118 reviews)); "Good working environment and people." ((in 110 reviews)); "Also the people are great and always willing to help" ((in 101 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 101 reviews)); "You'll get access to information you never knew existed from the great colleagues you'll meet." ((in 93 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 456 reviews)); "Low pay and performance pressure" ((in 228 reviews)); "bad management: the management only see metrics not employees" ((in 167 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 111 reviews)); "No benefits and complicated metrics." ((in 77 reviews))

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TeKnowledge Technical Support Engineer II reviews

Compare reviews

3.8

80% would recommend to a friend

(157 total reviews)

Aileen Allkins

87% approve of CEO

65% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.8

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Technical Support Engineer II employees have rated TeKnowledge with 3.8 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Technical Support Engineer II professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Technical Support Engineer II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

157 reviews

4.0

Dec 14, 2025

A great place to work, learn and grow.

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Beautiful and cozy working environment. A great place to learn and grow They put in lots of efforts to train employees Proper structure and organisation

Cons

Pay is not much for starters. Leave days in a year is small. You might come to work on Public holidays

TeKnowledge Response

4mo

Thank you for your comments. We especially appreciate your comments about the learning expereince that Teknowledge Nigeria provides. TeKnowledge is a pay-for-performance organization. Across many technical units, we offer the opportunity to earn a performance-related bonus for meeting set targets. We have also implemented various frameworks including Tek Steps. Alongside base pay, our total rewards package also includes other benefits such as HMO, free transportation. We hope you will connect with your manager or the HR team to discuss all possible opportunities further. Thank you again for the review.

1.0

Nov 29, 2025

Just my view

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

I learned alot. The people working there were mostly solid in an overwhelming majority.

Cons

Not keeping with industry standards for pay. Lack of organization Lack of planning Lack of communication Inconsistent benefit offerings for healthcare Lack of clarity on stats and progression depending on your leadership Shortage of advancement opportunities Lots of broken promises from management The technical roles in the United States have been mostly gutted following the recent layoffs I was part of.

5.0

Nov 14, 2025

Great place to grow technical skills and collaborate

Technical support engineer ii

Recommend

CEO approval

Business Outlook

Pros

Opportunities for technical skill development

Cons

High workload during peak periods

TeKnowledge Response

6mo

Thank you for sharing your feedback. We appreciate your perspective and remain committed to supporting employee development and improving the overall workplace experience.

Viewing 4 - 6 of 157 Reviews

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TeKnowledge Technical Support Engineer II reviews

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A great place to work, learn and grow.

Just my view

Great place to grow technical skills and collaborate

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