The Home Depot reviews

3.7

69% would recommend to a friend

(55,703 total reviews)
avatar

Ted Decker

67% approve of CEO

61% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,703 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

56K reviews
3.0
May 10, 2023
Recommend
CEO approval
Business Outlook

Pros

- Currently remote - Decent benefits (health care, dental, vision) - 40 hours paid vacation after 6 months - Easy to learn - Computers are provided

Cons

Angry customers all day long. The occ is mainly for just calming entitled and angry customers down. If you love talking and schmoozing this job is for you. They want you to mediate situations that are caused by poor deliveries, china items, or store issues. Then you get scored on factors that don't really pertain to you, it pertains to the customer's experience as a whole. The job being remote is great, the downside is legit call after call of people who are so self-centered and want the world to revolve around them. The option for growth is there but is hard to reach. It honestly is draining mentally listening to people complain day in and day out, not a long term position in my opinion. But hey if you like playing therapist, but not earning a high wage, then this job is for you.

1.0
Mar 21, 2023

Run Away

Recommend
CEO approval
Business Outlook

Pros

None really. There's free food around the building sometimes if you get there before the other two dozen people going for it

Cons

Most toxic place I have ever worked. First off, their main metric for productivity on my team was "butts in seats". So no matter how much work you got done, you were expected to be in your seat from 9 am sharp, until 6:30pm, with an hour lunch that better not go a minute outside of 12-1. My manager once told me this was because "if my boss walks through and sees that nobody is here, they'll think no work is getting done." Other teams at THD measure productivity by Lines of Code, widely regarded as the stupidest possible productivity metric for software development. As expected, this results in really bad, intentionally drawn-out code. Management also uses gaslighting and fear to keep employees in check. At the time I got hired by THD, they were rebranding their corporate imagine and saying they were now a "silicon valley tech company". This was because they had garnered a reputation around Atlanta for being a developer sweat shop and treating their corporate employees terribly. The rebranding was a lie. They were still the same company. A couple months into my tenure at THD, they laid off ALL of their contractors (hundreds, most of whom were recently hired and many of whom were on visas and had to leave the country because of the sudden layoffs), because they didn't meet their earnings goals, EVEN THOUGH they plainly said this was due to inclement weather that year, and they had made more money that year than they ever had previously. They did it with a clear message of "work hard or you might be next". The team that I was on was half local and half in another city. The team in the other city seemed to think that if they didn't "beat us" then they might get cut (a mentality that was, no doubt, handed down by the awful, toxic management at THD, that you will find all throughout the company at the corporate level). This created an environment of ANTI-collaboration. Teammates would actually withhold information privately, and then share it demeaning-ly in meetings, holding up development for the sake of looking like the better employee. We even had meetings that exploded into name-calling between the two teams. Everyone I know who still works for this company is miserable and trying to get out. I got out as fast as I could. I've worked at a handful of places. Some decent, some great. But THD is the only place I've worked that I would call TOXIC, and I still can't believe how terrible and childish the culture was. I would not recommend working here to my worst enemy.

4.0
Feb 22, 2022
Recommend
CEO approval
Business Outlook

Pros

- enterprise is very hands-off with tech, which is surprising (in a good way!) for a company its size. many teams are coding on an XP paradigm, so production releases are typically small and regularly occurring. the amount of red tape needed to cut when deploying to production is slim to none. - software teams are welcome and encouraged to find and use newer technologies with very little restrictions (again, a pleasant surprise considering the size of the company) and the enterprise push to move away from older, legacy systems is real. - work/life balance on a day-to-day basis is good - in four years I had to put in extra hours only a couple times, and never had to work weekends, other than when it was my turn in the on-call rotation

Cons

- work/life balance on a monthly/yearly scale is not so good. PTO is by far the worst of anywhere I have ever worked. six holidays is the absolute bare minimum, as is two weeks of vacation. on the corporate level, there is no system in place for tracking time off, so whether you have to stick to those ten days is up to your manager and if they track it themselves. if they do, you're stuck with it. - success sharing bonuses are better when the company does better, but that won't keep you from getting a lowball raise when annual reviews come around - high reliance on contractor work - between associates and contractors had 35 direct reports, which on its own is far far more than any one person should have. of that, half were contractors. - very few "extras" - corporate and team celebration events were few and far between prior to the pandemic. once it hit they all dried up.

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