The Home Depot reviews

3.7

69% would recommend to a friend

(55,648 total reviews)
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Ted Decker

67% approve of CEO

61% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,648 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

56K reviews
3.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Potential of larger income based on your entrepreneurial spirit and drive to generate leads. You can have a flexible schedule as long as you are a major income generator. You will need to establish a good working relationship with all store associates, they are your biggest lead generation. THD pays minimum wage for 6 weeks. My manager was a good supply of knowledge. After 90 days you are eligible for health care and 401k

Cons

Home Depot (HD) Exteriors is almost a separate entity from The Home Depot (THD) stores. The management structure is completely different. An outside sales consultant relies on leads from store associates, Home Depot web site, and mainly yourself. You will find yourself standing in the store holding a sign, asking homeowners if they are interested in having HD install windows or roofing. It's a little like being a greeter because you will be asked where a product is in the store; many more times than you think. You are expected help all customers just like a store associate. You won't get paid for that, but it may generate a lead, that's what I was told. If you are not good at sales you may not do well at this job. What I mean is: if you can't deal with rejection, overcome exceptions, or be a lot more assertive when trying to make a sale, you won't do well at this job. I was told during my interview that all my leads would be generated for me. Not true. In some cases, if you can close a sale at a very high percent of the time, HD would consider having a lead generator at the store for you. The job is commission pay only. No reimbursement for gas or any expenditures. 4% commission within a week. 4% after HD gets paid. If you quoted a job with overruns totaling more than 3%, forget the last 4%. Some jobs don't finish for 6 weeks so you wouldn't get the remaining 4% until 8 weeks. I found a serious lack of support from upper management and branch coordinators. It takes forever to get brochures, flyers, forms, product samples, and any marketing materials. During my 8 weeks of employment I never got business cards. Other sales consultants reported that their manager was never available and provided zero support. Some managers never went to any appointments with them. I was going to appointments without an samples, digital images, or color choices for products. How do you sell a product without showing somebody what you're selling? You will be expected to learn the products you will be selling. They have online training that is extensive. Expect ALL of your spare time to be consumed by this training for at least 2 months. Expect to be spending a huge amount of time organizing forms and preparing for appointments. You will be using an iPad. They have applications that allow you to price the products you measure. The I/T department does a lousy job at setting up the iPad for your use. Expect to spend at least 3 days installing applications and setting up the iPad for HD use or more if you are not computer literate. There are a large number of passwords that you will have to remember or record. After your 4th week you are expected to travel to Atlanta Georgia for a week of training. It is mostly about THD selling techniques. Product knowledge in this class is minimal. The selling strategy is like most other company selling strategies. Drink the koolaid and you will close higher than 20%. You will be expected to work 6 days a week and be available to go on appointments that may last until 9:pm. You will be expected to be in your home store generating leads every Saturday and when you are not going to appointments.

1.0
Jun 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Cult-like corporate culture if you're into that sort of thing.

Cons

Here's the deal: This is like a lottery ticket. Can you make good money as an Home Depot Interiors Sales Consultant (otherwise known as a Design Consultant)? Yes, however the odds are WAY against you. The "national average" wage for this position is roughly $75,000/year. This is because each office has a couple really great salespeople that are making $100,000+/year and they are used to sucker new employees into thinking that it's possible to do the same thing. It's not. BELIEVE ME IT'S NOT. In my instance, I spoke with a hiring manager who told me that the "lowest earner in our office made $50,000/year". This was a complete fabrication since I came to quickly discover that the lowest earner was actually making about $16,000/year. The second lowest earner was making about $25,000/year and the "$50k" earner actually made about $45,000. Total bait and switch. Here's the bottom line: These are SALESPEOPLE. Even the supervisors and hiring managers - they all worked their way up from sales. Salespeople are dishonest. There's no way around it. You CANNOT do this job if you're not willing to lie at least a little bit. They will sell you on the virtues of the job, tell you all kinds of lovely stories and give a lot of hope but, the reality is, only about 8% of of HDI salespeople make the really big, six-figure income. Another 10% make good money and then the rest of them are genuinely struggling. The services you offer are mediocre at best for a premium level price. A customer who spends $25,000 with HDI can, almost certainly, get the exact same kitchen (or an even better one) for $10,000 less somewhere else. Do yourself a favor and ask yourself if you're a seasoned salesman who doesn't mind lying a little bit and who can afford to barely make any money at all for a few months while you're learning the ropes. If you've said "yes", then by all means, go ahead. If you're not sure though, stop right there and find a different job. Trust me, it's not worth it. They will tell you anything you want to hear in the interview and then have "no idea what's going on" when you're not making any real money. Oh, lets not forget, if you under sell a job - meaning, you sold cabinets and countertops to a customer and you measured incorrectly or any number of mistakes you can make (which happens to EVERY SINGLE SALESPERSON, don't kid yourself that you're going to be perfect) you will have to pay the difference from your commission. Sometimes that means that you might think your going to receive an $800 check for a job you sold and, whoops! you wrote a 3 instead of an 8, or you measured a little off or forgot to check a box on the list of 600 different complex "menu" items you're required to know and your $800 check is now a $100 check. Sorry, you're out of luck. There are other places to work. You're thinking to yourself right now "but I'll be different! I'll sell a lot of things because I've sold things before!" and you'd be wrong about 85% of the time. Work somewhere else.

1.0
Jan 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Overall Home Depot is a good company. Employees are great management cares for both consumers and their employees. Benefits are generous and HR is always looking at ways to add to the experience of working there.

Cons

This is specifically for the Outside Sales Consultant position and not the company overall. This division of Home Depot is called Home Depot Interiors and was purchased from an outside firm about 2 years ago. The culture of this devision is not of Home Depot and it reflects the industry's disregard for the client. The position has a commission only pay structure and its hires and attracts people that do not care much for the client. They teach you a 9-step process to take the customer to a purchase but the overall goal is closing the client regardless of their desire (or need) to purchase or not. It is a high pressure sales and most customers are not ready for this level of experience. They expect a service like what they are used to at the store but get something much worse, full of fear tactics and sales people that are starving. The division has a 60% turnover rate and only like 3 people actually make money. The product is orders of magnitude more expensive than the store and about 300% more expensive than local competitors. They key here is that they fill the customer with fear and take advantage of the fact that most people have never remodel a kitchen before. it is a one close sale for a reason: as soon as people do a little research they will understand that they can save thousands of dollars by going somewhere else. If you have a high level of integrity and believe in ethical selling this position is not for you. The overall work-life balance is non-existent. You will get 3 appointments every day: 11:00, 3:00, 7:00pm. They want you to spend 3-4 hours in each appointment. Do the math. You are going to work 60, 70, 80 hours per week without base pay, overtime, and you get to use your car and put about 30,000 miles per year without getting paid for the wear and tear of your car. In addition, you get 5 cases of sample bags that will completely take up your car and add about 250 lbs to your car.

Viewing 25 - 27 of 55,648 Reviews

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