There’s high turnover because most workers are either in school or using it as a second part time job. There’s no career growth. Unless you see yourself owning franchises.
“UPS” and “The UPS Store” are separate companies, and many things that “UPS” customers complain about are out of our control here at “The UPS Store”. You’ll find yourself explaining that all day over the phone.
There’s no benefits if the franchise owner doesn’t have enough employees across the locations they own. Most likely you won’t get any.
I think the franchisees can agree with me on what was difficult about the job, but at least we were in it together.
There’s A LOT to learn, in terms of the services we provide. It’s not some regular stocking job. But once you get most of it down, the service can be fast, and that’s what customers look for.
Get ready for the difficult customers, eventually you figure out how to handle it.
You’re talking to ALOT of customers per day, it can take a toll on you at some point.
You’re dealing with a lot of people’s personal information, so don’t be surprised when someone is very pushy with you. But 80-90 percent of the time. Customers are easy going and the transaction is quick.
I think the most common difficult customers I dealt with were Amazon return customers. It’s the easiest part of the job but also the most annoying part when the customer has no consideration for the directions they were given, coming unprepared and blame you for it. Be ready for that. You will deal with it many times per day. It’s important to educate them on their options and how the process is a case to case basis.
