Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 179 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 111 reviews)); "Great people that you work with and very flexible with time" ((in 103 reviews)); "Laid back and flexible schedules" ((in 74 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 70 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 218 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 99 reviews)); "salary is low and lots of works" ((in 26 reviews)); "Poor Training (mainly have to teach yourself through trial and error)" ((in 23 reviews)); "Low staff and it gets busy on the holidays." ((in 21 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,149 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,149 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Nov 15, 2017

graphic designer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people, okay pay, and benefits

Cons

I had to take care of packages and the register. I was hired to be a graphic designer, not a store clerk

3.0

Nov 1, 2017

Overall an Okay Experience

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I loved my manager and work team! In a busy environment having a good team is what keeps you sane. I loved the challenge of constantly learning new things. This job requires a lot of knowledge since the stores offer such a wide variety of services. If something doesn't come up very often you may need to re-learn it when you do it again months later. I liked that because there was always a new challenge and opportunity to learn.

Cons

The UPS Store is a franchise, therefore is separate from UPS corporate. Customers don't know or understand this and as the associate you must listen to angry customer complaints regarding issues that are outside of your control constantly.

1.0

Oct 20, 2017

Sales Associate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great customers, each day is different from the next, never feel in a rut.

Cons

Work by myself, too much stress. Don't even have time for bathroom breaks.

Viewing 127 - 129 of 3,149 Reviews

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