employer cover photo
employer logo
employer logo

The UPS Store

Part of UPS

Is this your company?

The UPS Store reviews

3.5

50% would recommend to a friend

(3,149 total reviews)
avatar

Tim Davis

48% approve of CEO

46% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,149 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Dec 5, 2017

Constant Tension

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a job with wages.

Cons

The owner (also the manager) is rude and condescending to everyone, employees and customers alike (unless of course the customers are other business owners). Both stores have a local reputation for this. Training is minimal (and you will get chewed out for asking for more training) and makes it difficult to provide customer assistance without help unless you already know your job inside out. However, the manager hates being asked to help, even when no-one else is around. It doesn't help that the place is usually understaffed during busy hours. Safe lifting practices are discouraged, despite the bulk and weight of the items you will often deal with. Despite lack of training and support from the management, the workers take the blame for problems and customer dissatisfaction. The only break is lunch and employees are rarely permitted to sit, despite long hours and long periods of time without customers or work.

3.0
Nov 29, 2017

Fun place, greedy franchisees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The customers and relationships you form with them, it's a lively fun atmosphere.

Cons

The regular hourly employees do NOT make nearly enough money for the trouble they go through for these "owners". Just line your pocket and forget about how you got there...

4.0
Nov 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Great customer service training. Rewarding experiences with small business owners. Wealth of acquirable skills. Community-based business.

Cons

It's all about who you work for and what they're willing to do for you in return for what you give them. Difficult to overcome some customers' objections to fixed pricing. Lots of responsibility. Can become stagnant in personal growth.

Viewing 124 - 126 of 3,149 Reviews

Glassdoor has 3,235 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.